Laurie Benzine

I worked for the Madison Metropolitan School District in various positions during my 31+ years. These positions are included below in order of last to first.

• Scheduled office meetings and client appointments for staff teams.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Created and updated records and files to maintain document compliance.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Offered technical support and troubleshot issues to enhance office productivity.
• Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
• Set up conference rooms, technology, and materials to facilitate meetings.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Managed department budgets and generated financial reports for management review.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Maintained and updated office records, both digital and physical.
• Collaborated with various departments to complete assigned tasks.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Scheduled and coordinated travel arrangements for office staff members.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Processed incoming and outgoing mail and packages according to established procedures.
• Purchased and maintained office supplies.
• Coordinated and scheduled meetings and appointments.
• Coordinated travel arrangements for staff members.
• Supported staff on special assignments and ad hoc projects.
• Compiled and analyzed data to produce reports.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Handled check-in and check-out process of library books and materials at circulation desk.
• Located library materials, resources and technologies to fulfill patron requests.
• Assisted patrons with printing and copying according to personalized requirements.
• Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
• Delivered excellent guest services by answering inquiries from visitors.
• Answered questions from customers and staff.
• Organized shelves when patrons returned books.
• Showed library patrons where specific book collections were.
• Distributed reference materials to employees or customers.
• Maintained up-to-date knowledge of office machinery to best assist visitors.
• Set up library displays with new and promoted books.
• Answered patron questions in-person or by phone regarding library services and resources.
• Processed library card applications and maintained patron records with accurate contact information.
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Answered questions from patrons and helped to find desired materials.
• Placed books on proper shelves when returned to circulation.
• Collected and processed fines on overdue library materials.

• Supported one classroom teacher in implementing curriculum for classrooms of three to ten special education students ages four to five.
• Implemented teacher created plans for behavior modifications and personal development of students.
• Organized and supervised games and other recreational activities to promote physical, mental and social development.
• Helped plan and arrange classrooms into distinctive learning areas to promote an effective learning environment.
• Enforced school and class rules to teach students proper behavior.
• Interacted, observed and responded to children's needs, emergencies and conflicts while supervising classroom activities.
• Alerted instructor to student behavior or issues requiring intervention.
• I implemented teacher planned activities that provided educational, behavioral, and emotional support.
• Interacted physically and verbally with students throughout each day.
• Offered student support through special accommodations, extra assistance, and assessments.
• Maintained positive attitude and affirmatively communicated with each student.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Supported teacher in development of individual learning strategies.
• Monitored student classroom and outdoors activities to promote student safeTy.
• Oversaw class of students in absence of instructor.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Established professional relationships with parents and other teachers to increase rapport and support.
• Created positive and inclusive classroom environment by helping students develop social skills and relationships.
• Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
• Worked one-on-one with learners to provide additional support tailored to specific learning needs.
• Worked with students to promote learning and pro-social development.
• Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
• Collaborated with teachers and specialists to assess student progress.
• Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
• Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
• Helped feeding and daily living skills to support physical and emotional well-being.
• Understood and acclimated to teacher's routine to provide classroom coverage.
• Delivered efficient instruction by assisting with lesson planning and materials preparation.
• Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
• Assisted with communication methods to keep parents informed about child's development and behavioral issues.
• Instructed student activities to implement goals for remediation of deficiencies and drive student success.
• Supported classroom maintenance and upkeep, organizing books and materials.
• Copied, organized and distributed classroom assignments or other paperwork.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.