Laurie Blackshear
Auburn,NY
Summary
Accomplished Supervisor at Hilton Garden Inn Hotel, adept in problem-solving and team collaboration, significantly enhanced customer satisfaction and team productivity. Expert in food safety regulations and sanitation protocols, I spearheaded quality assurance initiatives at Auburn Community Hospital, leading to notable improvements in patient meal satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Dietary Associate
Auburn Community Hospital
08.2022 - Current
- Streamlined kitchen operations by implementing effective time management techniques during meal prep and serving times.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary restrictions or allergies.
- Participated in ongoing training opportunities, staying current on the latest nutrition trends and best practices in foodservice management.
- Handled special event catering requests within the facility, coordinating menus with clients while adhering to budgetary constraints.
- Assisted in inventory management, ordering supplies as necessary to maintain optimal stock levels for efficient meal preparation.
- Improved patient satisfaction by providing individualized meal plans tailored to dietary needs and preferences.
- Maintained cleanliness and organization in food preparation areas, adhering to strict sanitation standards and guidelines.
- Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
- Supported departmental goals for continuous improvement by actively participating in quality assurance initiatives, audits, and inspections.
Supervisor
Hilton Garden Inn Hotel
08.2015 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
No Degree - Nursing
Universityof Phoenix
Arizona2009
GED -
Clyde Savannah
Clyde, NY06.1996
Skills
- Food Safety Regulations
- Sanitation protocols
- Meal Planning
- Allergen awareness
- Customer Service
- Problem-Solving
- Time Management
- Dietary Restrictions
- Cleaning and sanitizing
- Computer Skills
- Team Collaboration
- Patient Communication
- Food handling safety
- Food Safety
- Scheduling and Planning
- Kitchen Organization
- Detail Oriented
- Food Preparation
- Sanitization
- Verbal Communication
- Relationship Building
- Kitchen Operations
- Sanitation Practices
- Workload Management
- Food presentation
- Issue Resolution
- Restaurant Experience
- Nutrition
- Regulations Compliance
- Fast Food Experience
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Telephone and E-mail Communication
- Organizational Skills
- Creative Thinking
- Goal Setting
- Professionalism
- Patient Management
- Written Communication
Timeline
Dietary Associate
Auburn Community Hospital
08.2022 - Current
Supervisor
Hilton Garden Inn Hotel
08.2015 - 08.2022
No Degree - Nursing
Universityof Phoenix
GED -
Clyde Savannah