Laurie Brauns

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Used Total Service
• Quoted prices, credit terms and other bid specifications.
• Managed over 50 customer calls per day

• Managed customer accounts, responding to inquiries and resolving customer service issues
• Assisted customers with sales needs such as inventory and shipping questions.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Coordinated responses and resources to handle special client requests.
• Developed working knowledge of CRM Citrix to effectively track sales leads and activities.
• Cultivated and maintained strong relationships with customers to ensure positive customer experience.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Used Microsoft Google Suite
• Established administrative work procedures to track staff's daily tasks
• Liaised between clients and vendors and maintained effective lines of communication

• Worked closely with personnel, customers, and contractors to resolve problems.
• Motivated workers to exceptional performance through implementation of new strategies.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Motivated workers to exceptional performance through implementation of new strategies
• Worked closely with personnel, customers, and contractors to resolve problems
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations

Make calls to people experiencing

• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
• Performed record keeping by logging client information within secure contact-tracing software
• Engaged clients in health-related activities to enhance overall well-being
• Managed time efficiently in order to complete all tasks within deadlines
• Organized and detail-oriented with a strong work ethic
• Demonstrated respect, friendliness and willingness to help wherever needed
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Developed and maintained courteous and effective working relationships

• Assisted customers by answering questions and responding to inquiries.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests for products, services, and company information.
• Assisted customers by answering questions and responding to inquiries

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Working with insurance companies to collect information, as well as outstanding balances on customer accounts.
• Make outbound and received incoming calls from customers and insurance companies regarding late payments. Collecting payments for outstanding debts
• Inquired
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuuries.
• Resolved issues quickly to maintain productivity goals.
• Used SAP into input orders
• Organized work to meet demanding production goals.
• Inspected and adjusted work performed to meet expectations.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Weighed and measured items to prevent waste and meet quality standards.