Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Braxton

Washington,DC

Summary

Personable City Letter Carrier bringing 30 years of industry experience including route delivery and collection. Strong knowledge of postal products, services and procedures. Proven history of building rapport with postal customers to foster satisfaction.

Overview

40
40
years of professional experience

Work History

Election Worker/Computer Data Entry Operator

DC Board Of Elections
05.2024 - 12.2024
  • Assisted in the preparation of ballots for upcoming elections.
  • Provided assistance to voters with questions about their voting rights and procedures.
  • Verified voter registration information against database records.
  • Utilize Microsoft Word and Excel for various tasks assigned.

Letter Carrier

USPS
08.1999 - 05.2024
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Loaded mail into delivery vehicle according to established procedures.
  • Stocked supplies at various post offices throughout the city.
  • Addressed customer concerns in a timely manner.
  • Proficient in using the Mobile Delivery Device.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Recorded address changes to redirect mail for residences or businesses.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Obtained receipts for registered and certain insured mail.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Followed through on instructions given by post office management.
  • Collected payments for CODs, stamps, and other services rendered.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Scanned labels on letters or parcels to confirm receipt.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Delivered mail to residents and business within assigned area.
  • Delivered mail and packages to residences and businesses on a daily basis.
  • Routed all classes of mail in sequence of delivery along established route.
  • Acquired customer signature for registered and insured mail.
  • Researched customer inquiries related to delivery status of packages or letters.
  • Adhered to all USPS regulations as they pertain to letter carrier duties.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Inspected mailboxes for proper installation and condition.
  • Operated company vehicle in a safe manner while delivering mail along the assigned route.
  • Handled undeliverable mail in accordance with established procedures.
  • Assisted customers with change of address forms when needed.
  • Conducted regular maintenance checks on postal equipment such as scales, meters.
  • Researched road conditions for assigned route to identify road construction and potential delays.
  • Maintained professional and effective public relations with customers and community members.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Ensured that all safety guidelines were followed during deliveries.
  • Provided customers with information about products and services offered by the Post Office.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered various types of mail on routes according to strict timelines.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Responded quickly to emergency calls from the public concerning postal service matters.
  • Reported any suspicious activities to supervisors immediately.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Identified needs of customers promptly and efficiently.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained schedule of class assignments to meet deadlines.
  • Leveraged Microsoft Word and Excel skills to input and compile data gathered from various sources.
  • Delivered products to customer locations on time.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Answered over 1000 calls per shift to assist with customer questions and concerns.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with other carriers in order to complete routes efficiently and effectively.
  • Prepared outgoing mail by affixing postage, sorting, and weighing parcels.
  • Performed daily pre-trip inspections on vehicles prior to use.
  • Used road maps or GPS to verify routes and designated addresses.
  • Maintained records of items delivered or collected for delivery.
  • Collected customs charges, postage due and C.O.D. payments.
  • Sold stamps and money orders to mail customers along daily route.
  • Processed customer complaints regarding postal service issues promptly and accurately.

Post Office Mail Clerk

Usps
03.1999 - 08.1999
  • Scanned packages into tracking systems to ensure accurate tracking of shipments.
  • Inspected packages for proper packaging prior to shipment.
  • Delivered parcels to local businesses on behalf of the post office.
  • Maintained accurate records of incoming and outgoing mail.
  • Greeted customers entering the post office lobby area.
  • Filled out shipping forms for customers sending packages.
  • Assisted customers in selecting appropriate mailing methods for their needs.
  • Responded to customer inquiries regarding postal services and fees.
  • Provided assistance with setting up PO boxes and forwarding addresses.
  • Ensured that all necessary documentation was properly filled out before processing a package or letter.
  • Maintained records of all incoming and outgoing mail items.
  • Sorted mail according to post office regulations and customer instructions.
  • Stocked shelves with various items available for purchase at the post office counter.
  • Labeled, weighed, and stamped mail for delivery or pickup.
  • Received and processed incoming mail, packages, and other materials.
  • Offered support and advice to newer personnel to improve performance.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Mom's Helper

Self
03.1993 - 02.1999
  • Built positive and nurturing environments to support child social and emotional growth.
  • Engaged with children on age-appropriate level.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Clerk/Guards

Potomac Job Corps Center
03.1991 - 02.1993
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Clerk/Typist

Department of Defense
06.1985 - 01.1991
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Printed out hard copies of documents for distribution or archival purposes.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Operated copy machines and fax machines to produce duplicates of documents as needed.
  • Answered telephone calls and directed inquiries to appropriate personnel.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Greeted visitors and scheduled appointments for staff members.
  • Processed payments received by customers in accordance with company policy.
  • Organized files alphabetically or numerically to maintain a well-structured system of records.
  • Reviewed documents before submission to ensure accuracy of content.
  • Updated customer accounts in the database system promptly upon receipt of payment.
  • Collated documents into reports, spiral notebooks and folder formats for different uses.
  • Composed routine letters and memoranda to disburse.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Provided administrative support to office staff, including filing and organizing paperwork.
  • Prepared outgoing mail by weighing items, calculating postage rates and sealing envelopes with tape or glue.
  • Sorted and filed documents to predetermined classification, maintaining alphabetical, index, and cross-referenced files.
  • Communicated with customers and employees to answer questions or explain information.
  • Assisted with mailings by folding letters, stuffing envelopes, affixing postage stamps and addressing packages correctly.
  • Typed finished documents from rough drafts and dictation.
  • Typed letters, memos, reports and other documents using Microsoft Word.
  • Scanned documents into digital format for storage in computer systems.
  • Coordinated company records and resources to assist team members with special projects.
  • Performed clerical work and recorded information on records.
  • Assisted management with special projects as needed.
  • Prepared and sent reports and correspondence for appropriate clients and parties.
  • Maintained an accurate inventory of supplies in the office.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Typed data from rough drafts and notes to create final copies of materials.
  • Utilized fax machines, copiers, and scanners to upload and send documents.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Transcribed notes and compiled into reports for submission to supervisor.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Processed sales transactions to prevent long customer wait times.
  • Analyzed typewritten and printed materials for mistakes, correcting them before disseminating.
  • Performed quality control checks on all products prior to delivery.
  • Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
  • Proofread documents and corrected errors in grammar, spelling and punctuation.
  • Oversaw office inventory by restocking supplies, and submitting purchase orders.
  • Answered telephone to facilitate general information in response to public or office inquiries.
  • Entered data in numerical and alphabetical order.
  • Sorted incoming mail according to departmental guidelines, and distributed it accordingly.
  • Provided customer service assistance by responding to questions via phone or email.
  • Contacted customers regarding account updates and potential problems.
  • Revised documents to improve information accuracy, diction and formatting.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Maintained schedule of class assignments to meet deadlines.
  • Set up formulas in spreadsheets to compute calculations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered 100 calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.

Education

High School Diploma -

Cardozo High School
Washington, DC
06-1985

Skills

  • Postal Law Knowledge
  • Mail Delivery
  • Mail Sorting
  • Route Management
  • Voter registration processing
  • Vote counting procedures
  • Ballot distribution
  • Voter assistance
  • Ballot preparation
  • Election security
  • Accessibility support
  • Verbal communication

Timeline

Election Worker/Computer Data Entry Operator

DC Board Of Elections
05.2024 - 12.2024

Letter Carrier

USPS
08.1999 - 05.2024

Post Office Mail Clerk

Usps
03.1999 - 08.1999

Mom's Helper

Self
03.1993 - 02.1999

Clerk/Guards

Potomac Job Corps Center
03.1991 - 02.1993

Clerk/Typist

Department of Defense
06.1985 - 01.1991

High School Diploma -

Cardozo High School

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Laurie Braxton