Laurie Brock
Cottage Grove,MN
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
40
40
years of professional experience
Work History
Front Desk/Security
Central Housing/Cahill Place
06.2022 - 03.2023
- Checked guests in and out, verify current ID, let guest in.
- Answer phones, take message and/or transfer calls.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Keep work areas clean and tidy. Order supplies.
- Complete incident form as needed, notify 911 or Police as needed.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports of all security breaches and investigations.
Certified Pharmacy Technician
Fairview Specialty Pharmacy
04.2018 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Reviewed and verified customer information and insurance provider information.
- Data entry, enter Doctor's orders into Enterprise
Office Assistant
UPS
07.2017 - 04.2018
- Edited and proofread documents for accuracy and completeness.
- Assisted with budgeting and financial management to keep office operating within budget.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
QA Specialist
Robert Half At Prime Therapeutics
12.2016 - 04.2017
- Fixed identified issues to improve workflows.
- Conducted data review and followed standard practices to find solutions.
- Reviewed cases, checking elements; such as, demographics, urgency and received time/date
- Report errors to CRA, Tech and Leads for correction
- Reviewed cases at a rate of 23 cases per hour
Certified Pharmacy Technician
Prime Therapeutics LLC
03.2015 - 12.2016
- Entered and processed patients' prescriptions into internal system.
- Processed Doctor's order in Pre-QA, entering medication, qty and directions.
- Worked closely with Pharmacists to clarify orders that need clarifying to process in a timely manner.
- Calculated Hemo orders within range ordered, select appropriate assays within range ordered.
- Processed Doctor's orders in Entry, reviewing previous entries, corrected any errors found.
- Performed duties with a top performance rating in Pre-QA/Entry with an error rating of less than 0.05%
Medical Information Specialist
IOD
09.2014 - 12.2014
- Processed medical record requests, send electronically by mail or Fed Ex.
- Answered phones regarding status of medical records, billing questions and quotes.
- Processed insurance audits.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Upheld HIPAA regulations and standards for protecting patient information.
Debt Collector
IC System
05.2014 - 09.2014
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Developed and documented collection procedures and policies to comply with government regulations.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
Clinical Review Specialist
Aerotek At Prime Therapeutics
12.2013 - 04.2014
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Enhanced outreach calls to clinics to obtain missing claim information; such as, patient diagnosis.
- Reviewed Medicare Part D claims, sent denied claims to Pharmacist.
- Created patient approval and denial letters. Reviewed and updated patient information in Lotus as needed.
Urgent Care Receptionist/Receptionist
Aspen Medical Group
04.2010 - 05.2013
- Greet, check in patients, collect demographics, insurance information, verify insurance us current, showing compassion.
- Collect co-payments, balanced cash drawer, print user batch report, reconcile and deposit all co-payments.
- Answer phones, direct calls the appropriate place, schedule appointments and transfer to triage Nurse according to company guidelines.
- Scan in patient's HIPPA acknowledgements, photo ID and insurance card(s), offer My Chart
- Notify triage Nurse of any walk in patients, schedule accordingly.
Certified Pharmacy Technician
Abbott Northwestern Hospital
04.1986 - 04.2010
- Provided quick, courteous, professional customer service to various medical personnel.
- Accurately read, transcribe, speak and understand verbal and written pharmaceutical terminology.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Utilized various computer software programs; including Excellian, automated dispensing technology, controlled substance vault, Pyxis machines and other computer applications.
- Medical Billing Experience. Floated to Phillips Eye Institute to cover billing positions during billing specialists' absences.
- Promoted to Audit Tech Lead, covering a team of 3 individuals in charge of receiving and dispensing narcotics for the entire hospital campus, and problem-shooting any discrepancies that arise.
- Developed and wrote the manual for Audit Technicians, documenting step-by step procedures and policies.
- Responsible for organizing, filing and retrieving needed documents.
- Trained in and oriented new staff in the Pharmacy department.
Certified Nursing Assistant
Maple Manor Nursing Home
10.1982 - 04.1986
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives and physical therapy; such as, walking, gettting dressed, physical therapy stretches and personal hygiene.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Developed a warm, compassionate and trusting rapport with residents and family members.
Education
High School Diploma -
Stillwater High School
Stillwater06.1983
Skills
- Active Listening
- Teamwork and Collaboration
- Planning and Coordination
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
Timeline
Front Desk/Security
Central Housing/Cahill Place
06.2022 - 03.2023
Certified Pharmacy Technician
Fairview Specialty Pharmacy
04.2018 - 06.2018
Office Assistant
UPS
07.2017 - 04.2018
QA Specialist
Robert Half At Prime Therapeutics
12.2016 - 04.2017
Certified Pharmacy Technician
Prime Therapeutics LLC
03.2015 - 12.2016
Medical Information Specialist
IOD
09.2014 - 12.2014
Debt Collector
IC System
05.2014 - 09.2014
Clinical Review Specialist
Aerotek At Prime Therapeutics
12.2013 - 04.2014
Urgent Care Receptionist/Receptionist
Aspen Medical Group
04.2010 - 05.2013
Certified Pharmacy Technician
Abbott Northwestern Hospital
04.1986 - 04.2010
Certified Nursing Assistant
Maple Manor Nursing Home
10.1982 - 04.1986
High School Diploma -
Stillwater High School
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