Laurie Brown
Fort Myers
Summary
Dedicated business professional with demonstrated success in General Management within the hospitality industry, seeking long term employment with a company that can utilize my strengths. Track record of exceeding goals and increasing revenue without compromising customer service.
Overview
11
11
years of professional experience
Work History
Loaner Desk Supervisor
Sam Galloway Ford
Fort Myers
07.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Administrative Assistant
Impala Plastics
Naples
10.2018 - 12.2023
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Proofread content for typo-free emails and documentation.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Mobile Home Park Manager
Silver and Silver Reality
Fort Myers
11.2014 - 12.2016
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed maintenance for mobile home rental properties.
- Conducted regular meetings with tenants to discuss issues or concerns related to their living environment.
- Maintained accurate records of all payments received from tenants, along with any late fees or fines issued.
- Responded promptly to emergency situations involving tenants or guests at the facility.
Regional Director of Operations
LAP Hotel Management
Ft. Myers
01.2014 - 09.2016
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and implemented strategies to improve operational efficiency across the region.
- Organized and oversaw work schedules of departmental managers.
- Monitored customer service levels and took corrective action when necessary.
- Delegated work to staff, setting priorities and goals.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
Education
Associate of Arts - Liberal Arts And General Studies
Ocean County College
Toms River, NJ05.1998
High School Diploma -
Brick High School
Bricktown, NJ06.1983
Skills
- Dedicated Team Player
- Workflow Improvements
- Training
- Problem Resolving
- Multitasking and Organization
- Appointment Scheduling
- Cash Management
- Scheduling
- Employee Retention
- Time Management
- Customer Service
- Self Starter
Timeline
Loaner Desk Supervisor
Sam Galloway Ford
07.2024 - Current
Administrative Assistant
Impala Plastics
10.2018 - 12.2023
Mobile Home Park Manager
Silver and Silver Reality
11.2014 - 12.2016
Regional Director of Operations
LAP Hotel Management
01.2014 - 09.2016
Associate of Arts - Liberal Arts And General Studies
Ocean County College
High School Diploma -
Brick High School
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