Laurie Brown
Hineston,Louisiana
Summary
Dynamic small business owner with a proven track record at SwampSpills, excelling in business management and customer service. Enhanced brand identity through strategic marketing and established a loyal customer base. Skilled in planning and execution, with a strong ability to resolve issues and foster team collaboration.
Overview
9
9
years of professional experience
Work History
Small Business Owner
SwampSpills
02.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Improved website functionality by redesigning, updating and implementing HTLM codes, plug ins, and extensions.
- Enhanced user experience by applying responsive design principles and optimizing website performance.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
Receptionist
Cenla Animal Clinic
08.2016 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Defined problem to identify, prioritize and select alternatives.
Customer Service Representative Team Lead
Davids Bridal
06.2016 - 11.2017
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
Education
No Degree - General Studies
North Western State University
NachitcohesSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Customer service
- Critical thinking
- Data entry
- Data management
- Computer operations management
Timeline
Small Business Owner
SwampSpills
02.2020 - Current
Receptionist
Cenla Animal Clinic
08.2016 - 04.2020
Customer Service Representative Team Lead
Davids Bridal
06.2016 - 11.2017
No Degree - General Studies
North Western State University
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