Laurie Brown
San Pedro
Summary
Dynamic Air Import Agent with a proven track record at Virgin Atlantic Airways, excelling in customs clearance and shipment tracking. Recognized for enhancing operational efficiency and fostering strong client relationships, I leverage problem-solving skills to optimize logistics processes and ensure timely deliveries, contributing to increased customer satisfaction and repeat business.
Overview
2026
2026
years of professional experience
Work History
Air Import Agent
Virgin Atlantic Airways
- Coordinated air import shipments, ensuring compliance with regulations and timely delivery.
- Managed documentation process for air freight, maintaining accuracy and efficiency in record-keeping.
- Communicated with customs officials to resolve issues and expedite clearance processes.
- Collaborated with internal teams to optimize import procedures and enhance operational workflows.
- Assisted in tracking shipments using logistics software, providing updates to stakeholders as needed.
- Developed strong relationships with vendors to facilitate smooth operations and resolve discrepancies.
- Trained new staff on import protocols, fostering a culture of knowledge sharing and continuous improvement.
- Leveraged strong negotiation skills to secure favorable shipping terms with vendors and other third-party service providers.
- Prepared detailed reports on air import activities for management review, identifying areas of improvement and potential growth opportunities.
- Managed high-volume airfreight consolidations, optimizing space utilization and reducing overall costs.
- Streamlined air import processes by closely monitoring shipment statuses and ensuring timely deliveries.
- Collaborated with team members to develop efficient operational strategies, enhancing client satisfaction rates.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Reduced shipment delays with effective communication between carriers, clients, and customs brokers.
- Trained new employees on company best practices for managing air import operations efficiently and effectively.
- Ensured accurate documentation for import shipments, resulting in smoother custom clearance procedures.
- Developed long-lasting relationships with key industry contacts in order to stay informed about market trends and emerging business opportunities.
- Handled time-sensitive cargo shipments expertly, ensuring priority delivery to meet critical deadlines for clients.
- Enhanced operational efficiency by proactively identifying potential bottlenecks and implementing appropriate solutions.
- Tracked shipment progress diligently, updating clients on any changes or potential delays in a timely manner.
- Coordinated with overseas partners for seamless handling of air import shipments and prompt delivery to clients.
- Resolved customer inquiries promptly, fostering positive relationships and increasing client retention rates.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Prepared hazardous material shipments in compliance with safe handling practices.
Receptionist
Geodis USA, LLC
07.2021 - Current
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Processed incoming and outgoing mail, maintaining organized distribution systems.
- Scheduled appointments and meetings, coordinating with staff to optimize time management.
- Assisted in maintaining office supplies inventory, ensuring availability of essential materials.
- Provided administrative support by preparing documents and reports as needed.
- Collaborated with team members to enhance customer service initiatives and resolve inquiries promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined invoice processing to ensure timely payments and financial operations.
Air Export Agent
Grodis USA, LLC
07.2016 - 08.2020
- Coordinated air export shipments to ensure timely delivery and compliance with regulations.
- Processed shipping documentation, including bills of lading and customs forms, for accuracy and completeness.
- Communicated with carriers and clients to resolve issues related to shipment status and logistics.
- Monitored freight rates and service levels to optimize cost-effective transportation solutions.
- Collaborated with internal teams to ensure seamless coordination of export operations and customer service.
- Assisted in training new team members on processes, systems, and compliance requirements for air exports.
- Expedited urgent shipments through effective coordination with carriers and customs officials, reducing transit times significantly.
- Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
- Managed complex export projects from inception to completion, ensuring seamless execution of all tasks involved.
- Optimized routing options for shipments by analyzing available carrier schedules and selecting cost-effective solutions.
- Provided expert guidance on shipping requirements for specialized cargo types, ensuring safe transport and regulatory compliance.
- Coordinated closely with warehouse teams to ensure proper packaging and labeling of shipments, minimizing damage and delays.
- Liaised effectively between clients, carriers, customs personnel, and other relevant parties throughout the shipment process.
- Developed strong relationships with international agents, fostering collaboration and smooth operations across borders.
- Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.
- Ensured prompt resolution of customs clearance issues by maintaining open lines of communication with customs brokers.
- Verified shipments against documents to maintain accuracy.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Provided tracking information to enable clients to monitor progress of shipments.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Air Import Agent
Bax Global
2003 - 2006
- Coordinated air import shipments, ensuring timely and accurate delivery of cargo.
- Managed customs documentation and compliance for international shipments.
- Communicated with carriers and clients to resolve shipment issues efficiently.
- Monitored shipment status, providing updates to stakeholders as needed.
- Assisted in training new team members on import procedures and systems.
- Collaborated with cross-functional teams to optimize logistics operations.
- Contributed to company growth by providing exceptional customer service that led to increased repeat business and client referrals.
- Reduced shipment delays with effective communication between carriers, clients, and customs brokers.
- Trained new employees on company best practices for managing air import operations efficiently and effectively.
- Ensured accurate documentation for import shipments, resulting in smoother custom clearance procedures.
- Conducted regular audits of internal processes to maintain compliance with industry regulations and company policies.
- Developed long-lasting relationships with key industry contacts in order to stay informed about market trends and emerging business opportunities.
- Handled time-sensitive cargo shipments expertly, ensuring priority delivery to meet critical deadlines for clients.
- Enhanced operational efficiency by proactively identifying potential bottlenecks and implementing appropriate solutions.
- Tracked shipment progress diligently, updating clients on any changes or potential delays in a timely manner.
- Coordinated with overseas partners for seamless handling of air import shipments and prompt delivery to clients.
- Resolved customer inquiries promptly, fostering positive relationships and increasing client retention rates.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Coordinated air import shipments, ensuring compliance with regulations and timely delivery.
Education
High School Diploma - General
Woodrow Wilson High
Long Beach, CA06.1996
Skills
- Warehousing operations
- Shipment tracking
- Invoice processing
- Customs clearance
- Logistics planning
- Route optimization
- Documentation management
- Freight forwarding
- Carrier negotiations
- Air freight coordination
- Import regulations compliance
- Shipping schedules
- Cargo unloading
- Documentation review
- Shipping documents preparation
- Client coordination
- Payment processing
- Shipping documentation
- Pickup arrangements
- Regulatory compliance
- Delivery truck direction
- Cargo release approvals
- Shipping document verification
- Customs requirements
- Flight coordination
- Freight bills preparation
- Cargo coordination
- Lost shipment tracing
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Warehouse operations
- Team building
- Invoicing
- Interpersonal skills
- Conflict resolution
- Professionalism
- Freight management
- Interpersonal communication
- Inventory control
- Continuous improvement
- Adaptability
Accomplishments
Team Lead LAX of Social Responsibility Committee, my team and I have raised over 1000 lbs of food for our annual food drive with Food Finders. Now on 3rd season currently
Timeline
Receptionist
Geodis USA, LLC
07.2021 - Current
Air Export Agent
Grodis USA, LLC
07.2016 - 08.2020
Air Import Agent
Virgin Atlantic Airways
Air Import Agent
Bax Global
2003 - 2006
High School Diploma - General
Woodrow Wilson High