Laurie Byberg
Mecosta,MI
Summary
Dedicated professional with over 40 years of experience in customer service. Known for excellent communication and problem-solving abilities, ensuring exceptional support and satisfaction in fast-paced environments.
Dynamic supervisor with extensive experience in team management and operational efficiency. Skilled in training and developing staff to enhance customer satisfaction and improve service quality, driving measurable results in busy settings.
Overview
51
51
years of professional experience
Work History
Liscenced Daycare
Self Employed
Remus, MI
01.1986 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Waitress Supervisor
Korner Kafe
Mecosta, MI
01.1975 - 01.1991
- Supervised waitstaff to ensure high-quality customer service and operational efficiency.
- Trained new employees on restaurant policies, procedures, and service standards.
- Coordinated staff schedules to optimize service coverage during peak hours.
- Monitored dining area for cleanliness and maintained inventory of supplies.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Developed training materials and programs to standardize onboarding processes for new hires.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Conducted performance evaluations and provided feedback to enhance employee skills.
- Implemented process improvements that increased team productivity and service speed.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Enhanced team efficiency by implementing streamlined table management system.
- Strengthened team morale and cooperation by organizing regular training sessions.
Education
High School Diploma -
Chippewa Hills High School
Remus, MISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Organizational skills
- Active listening
- Verbal communication
- Problem resolution
Timeline
Liscenced Daycare
Self Employed
01.1986 - 01.2026
Waitress Supervisor
Korner Kafe
01.1975 - 01.1991
High School Diploma -
Chippewa Hills High School