Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Byers

Mansfield,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Billing Services Coordinator/Dispatch Assistant

Polk Mechanical Company
10.2023 - 02.2025
  • Managed a diverse portfolio of clients, efficiently balancing workload demands while maintaining excellent attention to detail in each client’s unique needs.
  • Collaborated with the project managers as well as sales team to create accurate expectations for prospective clients based on their needs.
  • Reviewed and analyzed client contracts to ensure proper billing rates were applied, preventing revenue loss.
  • Utilized various software programs to process customer payments and implementing new software and procedures which increased efficiency and reducing errors.
  • Executed customer invoicing, credit memos, change orders, and payment processing operations within established timelines.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Recorded and maintained detailed records of billing information in company internal database.
  • Generated daily, weekly, and monthly reports for billing department.
  • Works with payroll to ensure accurate payroll information.
  • Scheduled and organized routes for each HVAC/Plumber daily.
  • Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.

Administrative Assistant/Truck Dispatcher

Oak Cliff Metals
06.2020 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and three satellite offices, managing email correspondence and handling incoming and outgoing mail and faxes while greeting visitors.
  • Maintained expense reports for executive staff members, reconcile monthly bank statements, petty cash reports for all branches, fuel, movement, and inspection to ensuring accurate documentation of spending for budgeting purposes.
  • Collect and invoice for all loads received and transported to vendors and suppliers.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported recruitment processes, scheduling interviews, and assisted in onboarding new employees. Providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Developed filing system for historical documents, improving access to information by implementing digital file systems to reduce paper use and increase efficiency.
  • Proactively ordering necessary office supply items before depletion to avoid any workflow disruptions.
  • Coordinated travel arrangements for owner and staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed communications between drivers and customers to ensure timely pickup.
  • Reduced fuel costs for company fleet by optimizing plans for traffic, road conditions, routes while monitoring driver performance.

Cleaning Contractor

Self Employed Services
07.2016 - 06.2020
  • Developed customized cleaning plans tailored specifically to each client's unique needs.
  • Demonstrated adaptability, handling various types of properties, including residential homes, and office spaces.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.

Administrator

Oslin Nation
10.2014 - 06.2016
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Managed scheduling for executive staff to ensure optimal time management and productivity.
  • Assisted with Engineers on project plans, timelines and budgets.

Education

Certified Medical Assistant - Medical

Sandford Brown
Dallas, TX
09-2010

High School Diploma -

Ovilla Christian School
Red Oak
05-2006

Skills

  • Strong organizational, record-keeping, and follow-up skills
  • Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, Adobe, etc)
  • Prioritize and manage multiple tasks, changing priorities as necessary
  • Work under pressure and adapt to changing requirements with a positive attitude
  • Strong attention to details
  • Invoice processing
  • Data entry
  • Payment transactions
  • Account reconciliation
  • Spreadsheet management
  • Quickbooks
  • Excellent verbal and written communication

Timeline

Billing Services Coordinator/Dispatch Assistant

Polk Mechanical Company
10.2023 - 02.2025

Administrative Assistant/Truck Dispatcher

Oak Cliff Metals
06.2020 - 10.2023

Cleaning Contractor

Self Employed Services
07.2016 - 06.2020

Administrator

Oslin Nation
10.2014 - 06.2016

Certified Medical Assistant - Medical

Sandford Brown

High School Diploma -

Ovilla Christian School

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