Laurie Cassity
Punta Gorda,FL
Summary
Results-focused. Sr. Project Manager and Sr. Scrum Master with 21 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Knowledgeable in task prioritization, risk management and workflow optimization. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Scrum Master / Project Manager
Experian
Remote
04.2022 - 04.2024
- Facilitated agile development as team leader, ensuring sprint efficacy through daily standups and issue resolution
- Through agile and waterfall practices, I managed a system decommissioning and transfer of 1,250 customer service agents to a new, more secure method of working remotely
- The project was completed on time and on budget
- Provided expert guidance in Agile methodologies, driving team transformation and continuous improvement
- Developed Working Agreements and Agile frameworks to scale operations and foster autonomy
- Orchestrated project planning and sprint sessions, optimizing project timelines and deliverables
- Conducted thorough sprint reviews, incorporating stakeholder feedback for iterative improvements
- Spearheaded retrospectives to identify areas for enhancement, implementing actionable solutions
- Transitioned seamlessly into the Product Owner role, aligning business objectives with technical requirements
- Collaborated with internal and external stakeholders to develop and refine operational processes.
Sr. Scrum Master / Program Manager
RSA Archer
Overland Park, Kansas
03.2018 - 04.2022
- Led development teams with servant leadership, ensuring sprint efficiency and issue resolution through daily standups
- Provided agile coaching, driving continuous improvement from novices to self-managing teams
- Established Working Agreements and Agile frameworks, promoting scalability and self-management
- Orchestrated future sprints through meticulous project planning, optimizing project roadmaps
- Facilitated regular sprint reviews and demos, gathering stakeholder feedback for iterative enhancements
- Conducted retrospectives, pinpointing successes and areas for improvement, driving actionable solutions
- Analyzed critical outages through Post Mortems, identifying strengths and areas for enhancement
- Transitioned into Product Owner role as needed, aligning business needs with technical requirements and documentation.
SCRUM MASTER / PROJECT MANAGER
Blue Cross Blue Shield of Kansas City (Contractor with Apex)
Overland Park, Kansas
08.2017 - 03.2018
- Served as servant leader to my development team by ensuring the sprints kept on track through daily standups, tracking burn down, velocity and by clearing impediments
- Planned future sprints (road map) by conducting project planning meetings and grooming sessions
- Facilitated retrospective meetings in order to improve upon performance and team cohesiveness throughout the project lifecycle
- Collaborated with IT management to ensure resources were available for each project
- Stepped into the Product Owner role as needed to understand the Business processes, procedures, needs and concerns as well as document requirements
- Collaborated with internal client to ensure requirements were precise and clear
- Worked to knock down roadblocks for the development team as necessary
- Worked with internal team members to create new processes around project creation and time tracking in order to be able to manage the full portfolio across the organization
- Assisted in tracking time for team members.
Sr. Project Manager/Scrum Master & Grant Writer
Community Living Opportunities
Lenexa, Kansas
10.2016 - 06.2017
- Collaborated with internal departments to develop and document technical requirements
- Worked with outside vendors / contractors to develop user stories for research and development of a new, innovative technology as Project Manager
- Conducted stand ups with internal IT organization to plan and organize caseloads of work as Scrum Master
- Created product demonstration video for new technology
- Created scripts and itineraries for multiple product demonstrations
- Created test plans and conducted technical application testing as QA
- Conducted analysis and development meetings around a new client process and documented this process as process engineer
- Wrote and submitted five grants as grant writer between $10,000 and > $100,000.
Technology Scrum Master / Project Manager
Damascus Edge
Overland Park, Kansas
05.2016 - 10.2016
- Spearheaded team leadership, ensuring sprint efficiency and problem resolution through daily standups
- Provided agile coaching across diverse team maturity levels, fostering continuous improvement and self-management
- Formulated Working Agreements and Agile frameworks to bolster team autonomy and scalability
- Orchestrated strategic sprint planning sessions, optimizing project roadmaps for future endeavors
- Facilitated regular sprint reviews and demos, soliciting stakeholder feedback to drive iterative enhancements
- Conducted retrospectives to pinpoint successes and areas for improvement, driving actionable solutions
- Analyzed critical outages via Post Mortems, identifying strengths and optimization opportunities
- Transitioned seamlessly into the Product Owner role, aligning business objectives with technical requirements.
Manager, Project and Portfolio Management
Grantham University
Olathe, Kansas
12.2013 - 03.2016
- Led team dynamics, ensuring sprint efficiency and resolving impediments through daily standups
- Provided agile coaching across diverse team maturity levels, fostering continuous improvement
- Formulated Working Agreements and Agile frameworks to enhance team scalability
- Orchestrated strategic sprint planning sessions, optimizing project roadmaps
- Facilitated regular sprint reviews and demos, soliciting stakeholder feedback
- Conducted retrospectives to identify successes and areas for improvement
- Analyzed critical outages via Post Mortems, identifying optimization opportunities
- Seamlessly transitioned into the Product Owner role, aligning business objectives.
Education
Master of Arts - Human Development And Family Life
University of Kansas
Lawrence, KS03-1994
Skills
- Sprint Planning
- Coaching and Mentoring
- Resource Allocation
- Workflow Analysis
- Scrum processes
- Public Speaking
- Meeting facilitation
- Software Development Lifecycle
- Presentation Skills
- Agile Best Practices
- Backlog management
- Customer interaction
- Risk Identification
- Customer requirements analysis
- Meeting participation
- Stakeholder Management
- Effective customer communication
- Software process management
- Project Management
- Requirements Gathering
- Leading scrum meetings
Accomplishments
- Volunteer work as a Court Appointed Special Advocate (CASA) working with children that have been removed from their homes.
- Volunteer work with Feeding Tampa Bay
- Spending quality time with my family and friends is my favorite thing to do
Certification
- A-CSM - Advanced Certified Scrum Master
- CSM - Certified Scrum Master
- Associate degree in Project Manager from George Washington University
- MBA Essentials from the University of Kansas
References
References available upon request.
Timeline
Sr. Scrum Master / Project Manager
Experian
04.2022 - 04.2024
Sr. Scrum Master / Program Manager
RSA Archer
03.2018 - 04.2022
SCRUM MASTER / PROJECT MANAGER
Blue Cross Blue Shield of Kansas City (Contractor with Apex)
08.2017 - 03.2018
Sr. Project Manager/Scrum Master & Grant Writer
Community Living Opportunities
10.2016 - 06.2017
Technology Scrum Master / Project Manager
Damascus Edge
05.2016 - 10.2016
Manager, Project and Portfolio Management
Grantham University
12.2013 - 03.2016
Master of Arts - Human Development And Family Life
University of Kansas
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