Laurie Charron

• Assisted in managing daily store operations and team scheduling.
• Trained new staff on customer service protocols and sales techniques.
• Oversaw inventory management, including stock replenishment and organization.
• Coordinated promotional displays to enhance product visibility and appeal.
• Monitored sales performance to identify opportunities for improvement.
• Ensured compliance with company policies and safety standards during operations.
• Facilitated communication between management and team members for efficient workflow.
• Resolved customer complaints promptly to maintain a positive shopping experience.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Ensured compliance with all safety regulations throughout the store premises.
• Maintained inventory by checking merchandise to determine levels.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Coordinated with vendors to secure product availability at competitive prices.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
• Maintained a safe working environment by enforcing safety regulations.
• Prepared staff work schedules and assigned team members to specific duties.

The role of a Merchandising Service Manager (MSM) at Lowe's involves overseeing the execution of all merchandising service, project, and maintenance activities within the store. The MSM is responsible for ensuring that the store is clean, safe, and stocked with accessible merchandise while providing quality customer service. The MSM leads a team that resets merchandise based on planograms, stocks, and prices products accurately, and collaborates with other store teams to enhance sales and operations. The position requires effective leadership, coaching, and communication skills to create visually appealing product displays and maintain store standards.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Coordinated communication between departments to enhance workflow efficiency.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.

• Provided excellent customer service to ensure customer satisfaction.
• Resolved customer complaints in a professional manner.
• Ensured compliance with all safety regulations and company policies.
• Monitored employee performance and provided feedback as needed.
• Supervised and maintained the following departments: paint, electrical, tools, hardware, plumbing,

• Supervised daily cash register operations and ensured accurate cash handling.
• Trained and mentored staff on cash management procedures and customer service skills.
• Assisted customers with transactions, returns, and inquiries to enhance satisfaction.
• Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
• Maintained current knowledge of store promotions to highlight sales to customers.

• Received and inspected incoming shipments for quality and accuracy.
• Recorded and labeled products in inventory management system.
• Maintained cleanliness and safety standards in receiving area.
• Collaborated with vendors to resolve discrepancies in shipments.
• Assisted team members with unloading large freight deliveries.
• Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
• Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
• Maintained a clean and safe work area in compliance with OSHA standards.
• Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
• Maintained accurate records of incoming deliveries according to established procedures.
• Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .

• Processed incoming returns and verified product conditions for accuracy.
• Collaborated with team members to ensure efficient workflow during peak periods.
• Utilized inventory management software to track return shipments and updates.
• Maintained a clean and orderly work environment to ensure safety compliance.
• Communicated with vendors regarding return authorizations and product issues.
• Managed returns process by sorting returned items, conducting quality checks, inspecting damaged items, and communicating results to management team.
• Prepared shipping documents such as bills of lading and packing slips.