Laurie Clark
Casselberry,FL
Summary
Results-driven management professional with a proven ability to lead teams to success by consistently meeting company goals through organized practices. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Skilled in working under pressure, adapting to new challenges, and enhancing the organizational brand. Expertise in client experience, Medicaid/Medicare processes, team operations, and HR functions with a track record of delivering high-quality service in diverse environments. Adept at client relationship management, process improvement, and leading cross-functional teams with strong communication skills and a collaborative, solutions-oriented approach.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Public Benefits Manager
Family First Firm
04.2025 - Current
- Lead Medicaid team operations, including caseload distribution, timecard management, PTO tracking, and HR support using Paychex.
- Provide staff coaching and ensure timely onboarding and training compliance.
- Enhance internal workflows to improve accuracy, productivity, and service delivery.
- Monitor and report on departmental performance metrics including client satisfaction and output.
- Serve as the escalation point for complex client or staff issues, ensuring effective and timely resolution.
- Develop and implement strategic initiatives that align with firm-wide goals.
- Oversee daily operations and foster a collaborative, client-centered team culture.
- Recruit, train, and support Medicaid team members to promote service quality and consistency.
- Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
Medicaid Case Manager
Family First Firm
12.2022 - 04.2025
- Acted as liaison among clients, Medicaid team, state agencies, and community partners.
- Contributed to strategic planning efforts for clients in collaboration with attorneys.
- Conducted case reviews, monitored facility logs, and ensured timely specialist communication.
- Led onboarding and continuous training for Medicaid team members.
- Attended internal meetings and provided flexible operational support as needed.
- Managed a team of 2-3 Medicaid Specialists
Medicaid Specialist
Family First Firm
11.2020 - 11.2022
- Completed and submitted complex Medicaid applications and supporting documentation.
- Coordinated legal documents for client signatures, ensuring compliance and accuracy.
- Participated in strategic case planning and aligned documentation with legal objectives.
- Managed 30-35 caseload
Welcome Coordinator
Opis Senior Services Group
12.2017 - 11.2020
- Partnered with marketing and admissions teams to ensure smooth client onboarding.
- Educated clients and families on Medicaid and handled applications and renewal of benefits.
- Supported operations in the absence of the Business Office Manager.
- Managed and maintained accurate legal and financial documentation.
- Built strong relationships with healthcare and legal professionals.
Broker/Owner/Active
Sunset Realty & Investments
1995 - 2017
- Managed residential and commercial property transactions.
- Conducted market analysis, negotiated contracts, and developed strategic sales plans.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Health Screening Specialist
Viverae Management Systems
01.2013 - 01.2017
- Conducted biometric screenings and provided health consultations.
- Ensured HIPAA compliance and maintained client data confidentiality.
Client Service Coordinator
Comprehensive Health Services, Inc.
02.2015 - 09.2016
- Scheduled medical exams for global deployment readiness programs.
- Ensured timely communication and secure transfer of medical records.
- Recognized for outstanding customer service and exceeding department goals.
Education
Associate of Arts - Health Services Administration
12.2016
Licensed Real Estate Broker - undefined
Burt Rogers School of Real Estate
Medical Assistant Program -
12.2014
Skills
- Client Relationship Management
- Medicare & Medicaid Guidelines (Managed Care)
- Team Leadership & Staff Development
- Human Resources Support & Paychex Systems
- Strategic Planning
- Departmental Performance Monitoring
- Microsoft Office Suite & Outlook
- Conflict Resolution & Cross-Departmental Communication
- Compliance requirements
- Workplace training
- Business relationship building
- Communication proficiency
Certification
Certified Florida Notary Public – Experienced in legal document execution and client authorization
Timeline
Public Benefits Manager
Family First Firm
04.2025 - Current
Medicaid Case Manager
Family First Firm
12.2022 - 04.2025
Medicaid Specialist
Family First Firm
11.2020 - 11.2022
Welcome Coordinator
Opis Senior Services Group
12.2017 - 11.2020
Client Service Coordinator
Comprehensive Health Services, Inc.
02.2015 - 09.2016
Health Screening Specialist
Viverae Management Systems
01.2013 - 01.2017
Licensed Real Estate Broker - undefined
Burt Rogers School of Real Estate
Broker/Owner/Active
Sunset Realty & Investments
1995 - 2017
Associate of Arts - Health Services Administration
Medical Assistant Program -
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