Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laurie Clifton

Birmingham,AL

Summary

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager, Employee Cafeteria

Publix
McCalla, AL
09.2018 - 09.2022
  • Onboarded new employees with training and new hire documentation.
  • Conducted monthly inventories of raw materials and components on work site.
  • Completed cooking/supervision for meal service
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.

Patient Services Manager

Brookwood Baptist Health - Princeton
Birmingham, AL
08.1999 - 07.2017
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for 500-bed facility, providing guidance and leadership to over 40 employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.

Education

Dietetic Internship

University of Alabama At Birmingham
Birmingham, AL
09.1984

Bachelor Of Science - Nutrition Sciences

Jacksonville State University
08.1982

Skills

  • Monitoring Food Preparation
  • Anticipating Problems
  • Fire Safety Regulations
  • Portion Control
  • Delegating Assignments and Tasks
  • Employee Performance Evaluations
  • Active Listening
  • Customer Needs Assessments
  • Supply Ordering and Management
  • Sanitary Standards
  • Staff Scheduling
  • Health Code Compliance
  • Employee Development
  • Cooking Procedures
  • Catering Services
  • Manager Coaching and Training

Certification

Serv Safe Manager

Timeline

Manager, Employee Cafeteria

Publix
09.2018 - 09.2022

Patient Services Manager

Brookwood Baptist Health - Princeton
08.1999 - 07.2017

Dietetic Internship

University of Alabama At Birmingham

Bachelor Of Science - Nutrition Sciences

Jacksonville State University

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Laurie Clifton