Laurie Comstock
Tafton,PA
Summary
Dynamic and compassionate Medical Unit Secretary/CNA with a proven track record at Allied Services Integrated Health System. Excelled in patient care, demonstrating exceptional medical terminology proficiency and interpersonal skills. Efficient patient flow through effective appointment coordination and medical recordkeeping. Renowned for teamwork and meticulous attention to detail in a fast-paced environment.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Unit Secretary/CNA
Allied Services Integrated Health System
06.2016 - Current
- Answered phone calls and messages for multiple physicians and their office staff, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
Education
Associate of Science - Human Services
Lackawanna College
Scranton, PASkills
- Insurance verification
- Medical transcription
- Appointment coordination
- HIPAA compliance
- Medical terminology proficiency
- Document preparation
- Medical records management
- Basic life support
- Problem-solving aptitude
- Multitasking
- Medical recordkeeping
- Attention to detail
- Filing systems
- Teamwork and collaboration
- Medical report preparation
- Adaptability
- Taking client histories
- Clerical skills
- Epic systems
- Clinical support
- Decision-making
- Maintain records
- Health information management
- Interpersonal skills
- Supply ordering
- Medical charting
- Outpatient procedures
- Preparing treatment rooms
- Documentation review
- Organization and time management
- Task prioritization
- Office management
- Electronic health records
- Patient interviewing
- Order purchasing
- Excellent communication
- Collaboration and teamwork
- Patient reception management
- Written communication
Certification
- CNA - Certified Nurse Assistant
- Certified Recovery Specialist Training
- CPR Certified
- BLS Certified
Timeline
Medical Unit Secretary/CNA
Allied Services Integrated Health System
06.2016 - Current
- CNA - Certified Nurse Assistant
- Certified Recovery Specialist Training
- CPR Certified
- BLS Certified
Associate of Science - Human Services
Lackawanna College
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