Laurie Conover
Seffner,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Office Assistant III
Hillsborough County Sheriff’s Office
Tampa, FL
09.2023 - Current
- Provide excellent customer service by greeting visitors and employees to determine their needs and preferences.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Overseeing the work of all lower level employees as needed on the day to day operations of the office.
- Maintain the records for all LE and DTN Cadet Classes while preparing the corresponding spreadsheets in excel associated with each class.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Prepare from beginning to end all phases of each cadet class of the academy from monitoring the HR spreadsheet to sizing each potential cadet to creating a profile in the online system, then making bins to ensure each cadet receives the correct items. Finally issuing out all u informs and equipment to each cadet through the online ordering system and Workday.
- Perform all other related duties as required by the General Manger.
Storekeeper III
Hillsborough County Sheriff’s Office
Tampa, FL
09.2021 - 09.2023
- Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
- Maintained accurate inventory records using computerized systems.
- Developed and implemented effective storage strategies for warehouse supplies.
- Perform quarterly inventory cycle counts to properly maintain the stock.
- Monitored stock levels to identify shortages or overages in inventory items.
- Answering telephones and performing all general clerical duties as assigned by General Manager.
Owner/Operator
The New York Diner
Valrico, FL
10.2010 - 10.2020
- Maintain all FOH and BOH associated with the restaurants daily operations
- Train and motivate employees to provide the best quality and service possible.
- Created the restaurants SOP’s for quality, service, food safety and HR processes.
- Manage Finances (bookkeeping, taxes, and payroll)
- Hire new /supervise current employees (4 cooks - 10 servers - 2 Dishwashers
- Promote restaurants’ image by using social media and word of mouth
Assistant Bank Manager
Northern Bank & Trust
Woburn, MA
05.1997 - 08.2002
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bank Teller
Northern Bank & Trust
North Chelmsford, MA
09.1996 - 05.1997
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed customer transactions promptly, minimizing wait times.
Receptionist/Front Office Manager
City of Lowell - Planning and Development
Lowell, MA
07.1986 - 07.1996
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Greeted customers and vendors in a friendly and professional manner.
- Performed all other clerical duties as directed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
St Louis Academy
Lowell, MA06-1986
Skills
- Social Interaction
- Professional Etiquette
- Customer Service
- Leadership
- Teamwork
- Time Management
- Multitasking
- Critical Thinking
- Microsoft Excel
- Workday
Timeline
Office Assistant III
Hillsborough County Sheriff’s Office
09.2023 - Current
Storekeeper III
Hillsborough County Sheriff’s Office
09.2021 - 09.2023
Owner/Operator
The New York Diner
10.2010 - 10.2020
Assistant Bank Manager
Northern Bank & Trust
05.1997 - 08.2002
Bank Teller
Northern Bank & Trust
09.1996 - 05.1997
Receptionist/Front Office Manager
City of Lowell - Planning and Development
07.1986 - 07.1996
High School Diploma -
St Louis Academy
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