Summary
Overview
Work History
Education
Skills
Certification
Timeline
Laurie Cooper

Laurie Cooper

Oklahoma City,OK

Summary

Versatile and results-oriented professional with a proven track record at Lyft, enhancing client satisfaction and optimizing care strategies. Excelled in roles requiring excellent communication and teamwork, significantly reducing response times and improving service quality. Skilled in customer service and safety procedures, adept at providing personalized support and fostering a safe, engaging environment.

Friendly and reliable individual with natural aptitude for assisting and supporting others, adept at creating positive environment. Familiar with best practices in providing care and support, including effective communication and basic problem-solving skills. Committed to making meaningful impact through dedicated service and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Helping Hand

Lyft
12.2023 - Current
  • Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
  • Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
  • Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
  • Enhanced client satisfaction by providing personalized support and assistance in various tasks.

Share Riding

Lyft
07.2021 - Current
  • Collaborated with multidisciplinary teams to develop comprehensive care strategies for each resident.
  • Improved community integration for residents by organizing inclusive activities and events.
  • Optimized staffing schedules, balancing the needs of residents with available resources.
  • Ensured regulatory compliance through diligent monitoring of resident support services and staff performance.
  • Organized recreational activities that promoted physical health and mental well-being among shared living occupants.

Share Riding

Sooner Care
02.2024 - 12.2024

Was working with Sooner care taking my mother to and from dialysis treatment and doctors appointments

Teacher's Assistant

Dream Land Dhs Daycare
01.2017 - 07.2020
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results. Also have a certification training course van driver 2 to 15 passenger van.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Education

GED -

Capital Hill High School , 36 And Grand Boulevard
03.2000

Skills

  • Active learning
  • Customer service
  • Excellent communication
  • Teamwork and collaboration
  • Following directions
  • Safety procedures

Certification

Certificate of completion completed the interactive training course entitled

Coaching the van driver 2-15 passenger - van

A 3 hour course

Timeline

Share Riding - Sooner Care
02.2024 - 12.2024
Helping Hand - Lyft
12.2023 - Current
Share Riding - Lyft
07.2021 - Current
Teacher's Assistant - Dream Land Dhs Daycare
01.2017 - 07.2020
Capital Hill High School - GED,
Laurie Cooper