Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Lansing Junior Women's Club
Timeline
Generic
Laurie Cosentino

Laurie Cosentino

18244 Roy Street Lansing IL 60438,IL

Summary

Well-organized Director/Manager bringing over 26 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various areas of railroad operations. My self-motivated and knowledge brings proven leadership, organizational and customer relations skills. Independently and team oriented allowing me to solves problems and keeps teams on task to handle diverse business requirements. I have experience in many different departments within Union Pacific and am open to other departments looking for a person with high work ethics, hard worker, zero incidents and a total officer of the company person, I am that person.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director of Administration, Budgets and Quality

Union Pacific Railroad Co
01.2006 - 12.2020
  • Streamlined administrative processes
  • Reduced overhead costs through efficient budget management and vendor negotiation.
  • Led a team of administrative professionals to ensure smooth daily operations and excellent customer service.
  • Increased employee retention by implementing comprehensive training and development programs.
  • Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
  • Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
  • Reduced potential conflicts with proactive communication between management and employees.
  • Streamlined grievance procedures resulting in quicker resolutions and increased trust between labor and management.
  • Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
  • Reduced incident rates with consistent monitoring of employee compliance to safety protocols.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Reduced operational costs through effective budget management and cost-saving strategies.
  • Collaborated with executive leadership on strategic planning initiatives.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Manager of Administration - Operations

Union Pacific Railroad Co
03.2004 - 12.2005
  • Streamlined administrative processes by implementing efficient organizational systems, resulting in reduced operational costs and enhanced productivity.
  • Managed a team of administrative professionals to ensure timely completion of projects and tasks, leading to increased department efficiency.
  • Developed and implemented new employee training programs, improving onboarding experiences and reducing time spent on training.
  • Implemented cost-saving measures within the administration department, contributing to significant budget reductions without compromising service quality. Prepared budgets annually as well as forecasted budgets weekly to ensure on plan
  • Worked with Local Chairmen and Labor Relations to negotiate claims/discipline

Manager of Data Integrity

Union Pacific Railroad Co
05.1997 - 12.1999
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals testing programs to clean up all mishaps to ensure when program went live, it went smooth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Worked with Scale managers to ensure all UPRR Scales were up to date on inspections and repaired as necessary.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Worked closely with UP Tech, the programmers

Manager of Administration

Union Pacific Railroad Co
05.1997 - 12.1998
  • Streamlined administrative processes by implementing efficient organizational systems, resulting in reduced operational costs and enhanced productivity.
  • In charge of 500+ clerical staff
  • Called OT utilizing seniority roster to ensure limited time claims if any at all.
  • Scheduled monthly work schedules, placed extra-board clerks.
  • Prepared payroll and scheduled vacations in January for the year by seniority order.
  • Worked with Local Chairmen and Labor Relations

Clerk

Union Pacific Railroad Co
09.1995 - 04.1997
  • Increased efficiency by double checking consist and putting train in order on important documents for conductors.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information to trainmen and customers.
  • Intermodal specialist, monitoring and coordinating Mitsui, Hanjin and K-line containers and providing reports and issuing trouble tickets as necessary.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies in a timely manner

Clerk

Chicago North Western Railroad
05.1994 - 08.1995
  • Increased efficiency by double checking consist and putting train in order on important documents for conductors.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information to trainmen and customers.
  • Intermodal specialist, monitoring and coordinating Mitsui, Hanjin and K-line containers and providing reports and issuing trouble tickets as necessary.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies in a timely manner

Education

Master of Arts - Human Resources Management

Webster University
St Louis, MO

Skills

  • Railroad Knowledge
  • Budget Development
  • Expense Reporting
  • Risk Management
  • Internal Audits
  • Customer Service
  • Ethics management
  • Public Safety
  • Workplace Safety/Inspections
  • Employee Relations
  • Grievance handling
  • Leadership Qualities

Accomplishments

When I came to Commuter Operations, all reports were done on a yellow legal pad (handwritten). I brought them up to speed by training the staff and inputting the information on excel, brought a school on property to teach my employees. Developing our future of the railroad is very important and LEAD was a very important group for me to join and head up in Chicago. I started as a clerk, worked my way up to a director level working hard to obtain my degree and continue to tell my story to the other women in my shoes.


I contacted LEAD asking if I can introduce LEAD locally to my women in Chicago. I rolled out LEAD to the Chicago land area.


Chicago was the first to bring clerical staff to the LEAD conference.

Certification

Notary Public and Loan Signing Agent

Illinois Basset Alcohol Certification & Server Training




Lansing Junior Women's Club

The Lansing Junior Women's Club raises money to provide a Veteran's dinner in May for the Veteran and their spouse/significant other (free).  They are provided an elegant hall with wonderful food, 75 baskets given away randomly by a ticket provided to them as they walk in the door.  Treated special as they all should be treated.

We volunteer in the community as a group, such as Phil's Friends.  When we go to Phil's Friends, we make packages for cancer patients, make make cards, blankets, decorate the journals and boxes all of these items are sent in across the United States.

We pledge our loyalty to The Junior Woman Club by doing better than ever before what work I have to do; by being prompt, honest, courteous, by living each day trying to accomplish something not merely to exist.

Timeline

Director of Administration, Budgets and Quality

Union Pacific Railroad Co
01.2006 - 12.2020

Manager of Administration - Operations

Union Pacific Railroad Co
03.2004 - 12.2005

Manager of Data Integrity

Union Pacific Railroad Co
05.1997 - 12.1999

Manager of Administration

Union Pacific Railroad Co
05.1997 - 12.1998

Clerk

Union Pacific Railroad Co
09.1995 - 04.1997

Clerk

Chicago North Western Railroad
05.1994 - 08.1995

Master of Arts - Human Resources Management

Webster University

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Laurie Cosentino