Laurie Crosby
Strategic Customer Success and Growth Leader
Los Gatos,CA
Summary
Versatile professional with expertise in creating engaging environments and enhancing customer experiences. Skilled in lesson planning, team coordination, and operational management. Excels in customer service, efficiently handling inquiries and ensuring guest satisfaction. Adept at maintaining safety and efficiency in facilities. Known for strong organizational skills and a collaborative approach, driving team success and customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gymnastics Coach
Los Gatos Elite
04.2022 - Current
- Maintain fun and engaging environment for class participants while remaining professional and achievement focused
- Coordinate with other instructors and coaches to determine student progress and advancement
- Manage drills and fitness circuits to bolster athletes' coordination and performance levels
- Develop lesson plans and routines for individual students to meet personal goals and abilities
- Maintain equipment, facilities, and inventory to avoid accidents, mishaps, and damage
Hostess/Restaurant Server
Chicago Pizza
09.2021 - 02.2022
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed patrons of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers by keeping dining area ready for every guest
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
High School Diploma -
06.2024
Skills
- Motivational Encouragement
- Guest Engagement
- Complaint Handling
- Customer Service
- Routine Management
- Dependability
Certification
Cardiopulmonary Resuscitation, American Heart Association - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Gymnastics Coach - Los Gatos Elite
04.2022 - Current
Hostess/Restaurant Server - Chicago Pizza
09.2021 - 02.2022
Los Gatos High School - High School Diploma,
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