Laurie Dahlquist

• Delivered above-and-beyond service to guests.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Ran reports associated with night audit functions detailing daily guest numbers, accounting expenses and income.

• Greeted visitors and customers upon arrival, offered assistance and answered questions.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Ran reports associated with night audit detailing daily guest numbers, accounting expenses and income and room service usage.

Greeted several daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

• Maintained transaction security by verifying payment cards against identification
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel

• Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Trained new personnel regarding company operations, policies and services
• Greeted several daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Cross-trained and backed up other customer service coworkers

• Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment
• Improved guest comfort and satisfaction through personalized service and support
• Addressed special allergen-free food requests and worked to improve guest experience
• Followed company cleaning and sanitation guidelines to comply with health department regulations
• Ordered food supplies at end of shift for next day delivery by suppliers

• Coordinated hotel-wide laundry workflow
• Quickly responded to requests from patrons for linens
• Examined 83 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
• Engaged with guests on room requirements and amenities to promote overall satisfaction
• Accepted accountability for all assigned building keys, master keys and access cards
• Trained new housekeepers on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
• Assisted in ordering and counting monthly inventory
• Scheduling for housekeeping , laundry , general cleaner
• Completed all training required for position
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
• Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency