Laurie Daugherty
Newton,IA
Summary
Dynamic Document Review Specialist with proven expertise at AdaptHealth in analyzing data and implementing innovative solutions. Skilled in maintaining confidentiality and accuracy while managing multiple projects. Recognized for exceptional communication and problem-solving abilities, ensuring compliance and operational efficiency in fast-paced environments. Committed to continuous improvement and delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Document Review Specialist
AdaptHealth
08.2020 - 10.2025
- Analyzed available information and data to inform audit review process.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Conducted research to clarify dictated information and resolve discrepancies.
- Communicated with healthcare providers to clarify information and resolve issues.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Used Microsoft Excel to input information into computerized patient record system.
Front Desk Receptionist
DSM Sleep
01.2017 - 07.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages 4-physician Sleep medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Certificate of Technical Studies - CMA
Ultimate Medical Academy
Clearwater, FL01-2019
Associate of Arts - Educational Leadership And Management
William Penn/ CWA
Oskaloosa IA02-2018
High School Diploma -
Marshalltown High School
Marshalltown05-1989
Skills
- Confidentiality
- Advanced Microsoft Office skills
- Document categorization
- Research
- Attention to detail
- Reading comprehension
- Deadline oriented
- Data entry proficiency
- Proofreading
- Information analysis
- Problem-solving
- Archive management
- Problem-solving expertise
- Electronic filing
- Database administration
- Service excellence
- Goal setting
- Time management
- Decision-making
- Self motivation
- Commitment to professional standards
- Project assistance
- Recordkeeping skills
- Analytical thinking
- Continuous improvement
- Data logging
- Records management
- Document scanning
- Engaged listening
- Knowledge management
- Strong organizational abilities
- Research skills
- Multitasking Abilities
- User access administration
- Consistent reliability
- Relationship building
- Task prioritization
- Written communication
- Communication skills
- Adaptability and flexibility
- Problem-solving abilities
- Effective written communication
- Effective communication
- Prioritization and scheduling expertise
- Operational efficiency
- Document review
- Quality assurance
- Workflow coordination
- Professional demeanor
- Proficient in managing multiple tasks
- Cross-functional teamwork
Timeline
Document Review Specialist
AdaptHealth
08.2020 - 10.2025
Front Desk Receptionist
DSM Sleep
01.2017 - 07.2020
Certificate of Technical Studies - CMA
Ultimate Medical Academy
Associate of Arts - Educational Leadership And Management
William Penn/ CWA
High School Diploma -
Marshalltown High School