Laurie Dawsey
Elton,LA
Summary
Accomplished Insurance Coordinator and Customer Service expert at Lake Area Dentistry, adept in insurance verification and claims processing, coupled with exceptional customer service skills. Enhanced patient loyalty through effective communication and follow-ups, proficiently managed accounts receivable, and excelled in data entry, ensuring accuracy in high-volume call environments.
Overview
18
18
years of professional experience
Work History
Insurance Coordinator and Customer Service
Lake Area Dentistry
03.2006 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted patients with understanding complex insurance policies, effectively addressing concerns or questions.
- Fostered strong relationships with patients through regular follow-ups, enhancing customer loyalty.
- Collected premiums and issued accurate receipts.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Education
Office Administration - Data Entry
Lamar University
Beaumont, TX12.1989
High School Diploma -
Port Neches Groves High School
Port Neches, TX05.1987
Skills
- Insurance processes
- Insurance claims processing
- Insurance Verification
- Customer service and assistance
- Accounts Receivable
- Payment planning
- Insurance Coverage Verification
- Data Entry
Timeline
Insurance Coordinator and Customer Service
Lake Area Dentistry
03.2006 - Current
Office Administration - Data Entry
Lamar University
High School Diploma -
Port Neches Groves High School
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