Laurie Delgado
Corsicana,TX
Summary
Dynamic retail sales consultant with proven expertise at Prime Communications AT&T, enhancing customer loyalty through tailored solutions and exceptional service. Skilled in resolving complaints and upselling, I effectively boosted customer satisfaction and achieved sales goals. Known for strong verbal communication and adept at handling cash transactions with precision.
Overview
10
10
years of professional experience
Work History
Retail Sales Consultant
Prime Communications AT&T
07.2019 - 11.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
Waitress
Jake’s Burgers
07.2016 - 02.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Customer Service Representative
Ponce Bilingual Services
04.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Waitress
Twin Peaks
07.2016 - 02.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Carhop
Sonic
05.2015 - 07.2016
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
Education
Corsicana High School
Corsicana, TX06.2016
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Upselling strategies
- Collecting payments
- Handling customer complaints
- Customer engagement
- Sales orientation
- Building rapport
- Welcoming customers
- Time management
- Store opening and closing
- Policy and procedure adherence
- Phone etiquette
- Money handling
- Teamwork
- Customer service
- Sales goals attainment
- Sales expertise
- Retail sales
- Professional appearance
- Retail store operations
- Store maintenance
- Friendly and outgoing
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Retail Sales Consultant
Prime Communications AT&T
07.2019 - 11.2024
Customer Service Representative
Ponce Bilingual Services
04.2018 - 05.2019
Waitress
Jake’s Burgers
07.2016 - 02.2017
Waitress
Twin Peaks
07.2016 - 02.2017
Carhop
Sonic
05.2015 - 07.2016
Corsicana High School
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