Hi, I’m
LAURIE DELGUIDICE
Los Angeles,CA
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure
Overview
34
years of professional experience
Work History
Herman Ostrow School of Dentistry of USC
Clinical Manager
01.2016 - Current
Job overview
- Direct operations for Patient Service Representatives, Call Center, and Orofacial Pain & Oral Medicine Clinic.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Selected, promoted and terminated staff members.
- Managed daily operations of 25 person clinical operation supporting approximately 500+ patients per week.
- Lead weekly financial audit training and oversee clinic budget management.
- Conduct annual performance evaluations and provide ongoing coaching.
- Develop and implement new policies and procedures to improve efficiency and compliance.
- Manage scheduling, timekeeping, and grievance resolution to ensure staff and patient satisfaction.
- Resolved patient complaints while prioritizing patient satisfaction and loyalty.
Herman Ostrow School of Dentistry of USC
Treatment Coordinator / Administrative Assistant
01.2009 - 01.2016
Job overview
- Partnered with clinical professors and program directors to monitor and support DDS student performance.
- Coached and mentored students on time management, professionalism, and patient communication.
- Ensured on-time graduation for 100% of the 2014 DDS class and 95% for 2008–2013 cohorts.
- Audited records to improve billing accuracy and elevate patient care standards.
- Coordinated the Dental Explorers Shadowing Program with Admissions, facilitating student observation opportunities.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
Ellison & Winfield LLP
Office Manager
01.2007 - 01.2008
Job overview
- Oversaw administrative functions including scheduling, mail distribution, billing, and client correspondence.
- Coordinated attorney calendars, court appointments, and travel logistics.
- Prepared presentations and managed expense reports for partners.
- Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
- Communicated with clients and set up remote video and telephone conferences.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Chinese Laundry Sportswear
Account Executive Sales Manager
01.2001 - 01.2005
Job overview
- Built and managed a sales team across urban/suburban junior markets.
- Collaborated with production and design teams on product development.
- Delivered sales presentations that drove order volume and territorial growth.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
Brooks Brothers
Store Manager
01.1998 - 01.2001
Job overview
- Managed flagship location with $6M annual revenue and 22 employees.
- Increased sales by 29% in 1999, ranking #1 among 135 stores.
- Recognized as Flagship Store in 1999 for excellence in operations and sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
J.Crew
Store Manager
01.1995 - 01.1998
Job overview
- Directed operations of a $6.5M high-volume retail location with 35 staff members.
- Consistently ranked in the top 5 stores nationwide for sales performance.
- Oversaw payroll, sales plans, merchandising, inventory, and HR functions.
B.C.B.G.
Store Manager
01.1992 - 01.1995
Job overview
- Promoted to manage flagship Beverly Hills location, increasing sales by 46% year-over-year.
- Hired, trained, and supervised staff, and acted as company-wide management trainer.
- Led visual merchandising, inventory control, and quarterly audits.
Education
University of California, BerkeleyBerkeley, CA
from College of Letters & Science
01.1988
Skills
- Supervisory experience
- Patient relationship management
- Team building and leadership
- Data entry and management
- Clinical operations management
- HIPAA compliance
- Recruitment and hiring
- Electronic health records management
- Microsoft office suite proficiency
- Financial reporting and analysis
Timeline
Clinical Manager
Herman Ostrow School of Dentistry of USC
01.2016 - Current
Treatment Coordinator / Administrative Assistant
Herman Ostrow School of Dentistry of USC
01.2009 - 01.2016
Office Manager
Ellison & Winfield LLP
01.2007 - 01.2008
Account Executive Sales Manager
Chinese Laundry Sportswear
01.2001 - 01.2005
Store Manager
Brooks Brothers
01.1998 - 01.2001
Store Manager
J.Crew
01.1995 - 01.1998
Store Manager
B.C.B.G.
01.1992 - 01.1995
University of California, Berkeley
from College of Letters & Science