Laurie DelTufo

Woman & Infants Hospital - CNE

Providence

07.2005 - Current

Guided patients through financial inquiries and provided assistance with billing concerns.
Administered patient accounts and confirmed accuracy of billing information.
Coordinated with healthcare personnel to rectify billing discrepancies
Protected confidentiality of patient financial data consistently.
Engaged third-party payers to investigate and resolve unpaid or denied claims
Facilitated maintenance of patient accounts, ensuring accuracy of demographic, insurance, and financial data.
Ensured HIPAA compliance when handling confidential patient information.
Responded to patient calls regarding billing questions and successfully resolved associated service challenges.
Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
Investigated billing discrepancies and implemented effective solutions with the providers to resolve concerns and prevent future rejections and/or denials.
Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
Coordinate with all staff to troubleshoot patient registration challenges, ensuring clean claims submission.
Administer billing and coding guidance for all providers.