Laurie Deutsch
Rio Rancho,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive and compassionate attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented and organized, with excellent listening, collaboration and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Educational Assistant
Rio Rancho Public Schools
03.2021 - Current
- Provide support to help students with special needs learn and grow.
- Tailor lesson plans for students with emotional and cognitive disabilities.
- Support student learning objectives through personalized and small group assistance.
- Keep classroom clean, neat and properly sanitized for student health and classroom efficiency.
- Collate classroom materials to help teachers prepare for daily instruction and activities.
- Oversee class of students in absence of instructor.
- Assist in transferring, feeding, diapering, fitting of medical equipment, walking, etc.
Claims Payment
Century Automotive Service Corporation
07.2019 - 11.2020
- Examined claims forms and other records to determine coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding repair orders and coverage.
- Processed claims reimbursements and reconciliations.
- Ensured invoice amounts match with the authorized claim amount.
- Ensured invoices contain correct names and signatures before paying.
- Communicated with dealerships and repair facilities to correct invoices and billing issues.
- Copied and distributed new business checks and accompanying contracts and remittances.
Teller
Advantis Credit Union
06.2017 - 06.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Acted as vault teller balancing cash and checks for the branch.
- Investigated and corrected discrepancies, researched member transactions and fraud.
- Documented and stored CTRs, filed fraud disputes and service incidents.
- Completed paperwork to originate and edit ACH transactions.
- Conducted and completed branch audits and certifications.
Cashier
The Home Depot
04.2016 - 05.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Apparel Sales Associate
Fred Meyer
10.2014 - 11.2015
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Created stunning displays to capture customer attention. and increase sales.
- Cleaned, closed and secured store at end of shift.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Softlines Associate
Kmart
06.2009 - 05.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Bachelor of Arts - Psychology And Criminolgy
University of New Mexico
Albuquerque, NM05.2014
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2009
Skills
- Experience with Diverse Student Populations
- Excellent Communication Skills
- Calm and Patient Demeanor
- Computer and Microsoft Office Skills
- Customer Relations
- Sorting and Filing
- Adaptability and Flexibility
- Team Cooperation
Timeline
Educational Assistant
Rio Rancho Public Schools
03.2021 - Current
Claims Payment
Century Automotive Service Corporation
07.2019 - 11.2020
Teller
Advantis Credit Union
06.2017 - 06.2019
Cashier
The Home Depot
04.2016 - 05.2017
Apparel Sales Associate
Fred Meyer
10.2014 - 11.2015
Softlines Associate
Kmart
06.2009 - 05.2014
Bachelor of Arts - Psychology And Criminolgy
University of New Mexico
High School Diploma -
Rio Rancho High School
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