Laurie Dimmer
Anamosa
Summary
Experienced professional in guest service and operational management, recognized for driving team performance and enhancing customer experiences. Skilled in problem-solving, attention to detail, and effective communication, consistently exceeding service standards.
Overview
27
27
years of professional experience
Work History
Guest Service Advocate and Deli Team Member
Target
Cedar Rapids
08.2022 - Current
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
- Create a welcoming experience by authentically greeting all guests.
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach.
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
- Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
- Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices Checkout guests for their purchases.
- Prepare food in Deli.
- Receive and put away weekly inventory.
- Make sure all fresh food follows food safety guidelines.
- Create and submit food orders as needed.
Front Office Manager
Hands In Harmony
Cedar Rapids
03.2024 - 08.2025
- Greet every guest and associate with eye contact and a sincere, friendly smile.
- Provide services assigned as Front Desk Staff.
- Check in/out clients and answer phone calls in a timely manner.
- Receive and input deliveries, retail purchase orders, and inventory transfers.
- Process gift card sales, in person and online.
- A knowledge of all Spa positions and appointment types.
- Knowledge of the POS scheduling system.
- Review daily appointments prioritizing guest service and a fair distribution of appointments among service providers.
- Supervise all cash and credit transactions.
- Ensure the reception area, lobby, and other public areas meet guests' expectations and cleanliness and organization.
Team Member/Trainer
Chick-fil-A
Cedar Rapids
02.2021 - 05.2022
- Take customers orders fast and efficiently.
- Assist with making breakfast items.
- Train new employees on Chick-fil-A procedures.
- Maintain a clean and safe environment.
Associate Manager
Perkins Restaurant
Cedar Rapids
03.2018 - 02.2021
- Would assist on request to help complete general management reports and responsibilities.
- Would travel to assist other stores to cover management vacations and illnesses.
General Manager
Perkins Restaurant
Dubuque
12.2016 - 03.2018
- New Store opening Manager - Previous store had closed due to loss of lease 18 months prior.
- Responsible for all store operations and profitability of store, including:
- Scheduling and management of 77+ employees.
- Food ordering and management.
- Inventory control and management.
- Employee training at all levels.
- Manage employee reviews and goals.
- Monthly P&L Review.
- In first 12 months, exceeded previous store sales.
- Maintained low food gap.
- Maintained labor to customers ratio.
Associate Manager
Perkins Restaurant
Cedar Rapids
08.2012 - 12.2016
- Assist general manager in all restaurant management.
- Provide direction to staff on proper processes and procedures.
- Responsible for all server schedules.
Server/Shift Leader
Perkins Restaurant
Cedar Rapids
02.2010 - 08.2012
- Certified Trainer.
- Shift Leader - Required to know all restaurant operations and act as on duty manager when required.
Server
Scooters Bar & Grill
Anamosa
10.2007 - 11.2009
- Take customer orders, deliver food, perform all necessary side work.
Server
Perkins Restaurant
Cedar Rapids
10.1998 - 03.2007
- Take customer orders, deliver food, perform all necessary side work.
- Certified Trainer for server training.
Team Member
LaChamba Mexican Restaurant
Cedar Rapids
- Food server
Education
Associates of Arts -
Kirkwood Community College
Cedar Rapids, IA12.1998
Skills
- Food safety compliance
- Inventory management
- Customer service
- Guest engagement
- Appointment scheduling
Notable Traits
- Sense of urgency
- Responsibility
- Dedication to customer service
References
References available upon request.
Timeline
Front Office Manager
Hands In Harmony
03.2024 - 08.2025
Guest Service Advocate and Deli Team Member
Target
08.2022 - Current
Team Member/Trainer
Chick-fil-A
02.2021 - 05.2022
Associate Manager
Perkins Restaurant
03.2018 - 02.2021
General Manager
Perkins Restaurant
12.2016 - 03.2018
Associate Manager
Perkins Restaurant
08.2012 - 12.2016
Server/Shift Leader
Perkins Restaurant
02.2010 - 08.2012
Server
Scooters Bar & Grill
10.2007 - 11.2009
Server
Perkins Restaurant
10.1998 - 03.2007
Team Member
LaChamba Mexican Restaurant
Associates of Arts -
Kirkwood Community College
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