Laurie D'Orazio
Haverhill,MA
Summary
An analytically inclined, self-motivated individual with the ability to work well under pressure with a
can-do attitude. I've been commended for my strong attention to detail, the desire to learn more,
and take on additional responsibilities. My expertise lies within analyzing and extrapolating data,
wearing my problem-solver hat to render solutions for issues as they arise.
Overview
13
13
years of professional experience
Work History
Business Services Coordinator
The Andover Companies
12.2021 - Current
- Performs daily work under the direction of underwriters and Director.
- Coordinates, process transactions, prepares quoting changes, rating, and data input, including cancellations and non-renewals.
- Review and process Loss Control Recommendations inspections, with sending letters and/or emails to the agent.
- Send follow up letters and/or emails to agents on recommendations that were sent.
- Review emails/photos for recommendation compliance, and rescinding non-renewals.
- Performs quality control.
- Provides excellent customer service in interactions with agents.
- Performs work requested that would contribute to the smooth operation of the department/company.
- Assistant Supervisor responsibilities such as attendance, ADP, and email distribution.
Reinsurance Clerk
The Andover Companies
06.2016 - 12.2021
- Provided quality clerical support through data entry, document management, email correspondence.
- Notifies reinsurance company of policies to be covered in full or in part by such company as initial submissions or at time of renewal.
- Notifies reinsurance company of amendments to coverage on those risks already reinsured.
- Notifies reinsurance company of changes in participation on those risks already reinsured.
- Notifies reinsurance company of deletion/reinstatement on those risks previously reinsured.
- Follows up on risks that have been overlooked for reinsurance.
- Checks reinsurance submissions for coverage and/or change against report generated for ceded premiums.
- Prepares monthly count of policies and cancellations and distribute to proper parties.
- Updates policy information on PMS system for claim status.
- Prepares report for paid loss-written premium on a monthly basis.
- Enters report number(s) or indicate report as imaged in the PMS system as well as area square footage and permanent comments for those files indicated by the underwriter.
- Handles telephone inquiries from mortgage companies.
- Performs any task requested by the supervisor that would contribute to the smooth operation of the department/company.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Client Accounting Specialist
Comstar Billing
02.2012 - 04.2016
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Proficiency in Microsoft used daily to process deposits and email reports to proper parties.
- Continuously multi-tasking deposits and closing reports while developing streamlined process for completion.
- Acknowledged by team leader as a forward-thinking hard worker.
- Initiated biweekly payroll procedures and provided accurate and on-time compensation for employees.
Collections Representative
National Grid USA
02.2011 - 02.2012
- Worked in call center environment handling high volume of inbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Discussed options with delinquent clients in terms of electricity being disconnected.
- Set up payment plans and processed payments on accounts and applied to customer balances.
- Issue service orders to turn on customer's electricity.
- Hit bonus every month for Quality & Assurance. Commended for my ability to be courteous and solve customer issues in a timely matter.
Education
Associate of Science - Accounting
Northern Essex Community College
Haverhill, MA05.2020
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MA06.2002
Skills
- Microsoft Office
- Streamlined organization and prioritization
- Strong accuracy and attention to detail
- Outstanding client services
- Advanced analytical thinking and planning
- Innovative problem-solver
Timeline
Business Services Coordinator
The Andover Companies
12.2021 - Current
Reinsurance Clerk
The Andover Companies
06.2016 - 12.2021
Client Accounting Specialist
Comstar Billing
02.2012 - 04.2016
Collections Representative
National Grid USA
02.2011 - 02.2012
Associate of Science - Accounting
Northern Essex Community College
High School Diploma -
Whittier Regional Vocational Technical High School
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