Laurie Faye
Fort Myers,FL
Summary
Highly motivated Retail Manager looking for a new challenge equipped with extensive experience in retail management and sales, possessing excellent leadership skills, multi-tasking strengths, excellent rapport with people, and adept at communicating company mission and directives. Experienced at problem-solving, customer service, and hiring and training hardworking quality staff.
Overview
29
29
years of professional experience
Work History
Sales Lead
Loft
05.2022 - Current
- Assisted Store Manager in driving sales and motivating sales associates
- Delivered excellent customer service skills
- Open and closing procedures
- Excellent collaboration skills with co-workers
- Excellent planning and organization skills
- Excellent communication with district leader, co-workers, and store manager
- Responsible for building wardrobes, merchandising the store and maintaining visual standards.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Analyzed prior delivery processes and uncovered more efficient method.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Store Manager
Versona
09.2021 - 10.2022
- Drove sales and increased store volume and profit
- Excelled in customer service, while promoting store events to bring customers in
- Organized and sponsored a local fashion show
- Excellent collaboration skills with co-workers
- Excellent planning and organization skills
- Excellent communication with district leader, and co-workers
- Responsible for building wardrobes, merchandising the store and maintaining visual standards.
Manager
Maurices
05.2017 - 08.2018
- Assisted Store Manager in driving sales and motivating sales associates
- Delivered excellent customer service skills and had the highest sales in June, July and August
- Organized and sponsored a local fashion show
- Excellent collaboration skills with co-workers
- Excellent planning and organization skills
- Excellent communication with district leader, co-workers, and store manager
- Responsible for building wardrobes, merchandising the store and maintaining visual standards.
Department Manager
JC Penney
09.2002 - 07.2009
- Worked as a Department Manager in Sharon, PA and Niles, OH (Catalog, Jewelry, Clothing)
- Delivered excellent customer service by greeting and assisting each customer and ensured that staff followed the leadership
- Addressed customer inquiries, resolved complaints and trained staff to deliver outstanding customer service
- Reorganized the sales floor to meet company demands
- Determined staff promotions and demotions
- Trained new managers on store procedures and policies
- Analyzed marketing information and translated it into strategic plans
- Worked closely with district managers and home office staff to build the store brand to company objectives
- Contributed to merchandise ideas at team sale meetings
- Actively involved with store renovations
- Worked as a personal shopper for repeat customers
- Responsible for cash deposits.
Store Manager
Nine West
05.1999 - 09.2002
- Worked as a Store Manager in Grove City, PA
- Demonstrated the ability to achieve set goals
- Lead sales calls with team members to establish sales and customer retention goals
- Achieved quota every month
- Hired and trained sales staff
- Responsible for cash deposits
- Resolved customer complaints regarding sales and service
- Implemented merchandise price and price reductions
- Monitored customer preferences to determine focus of sales efforts
- Worked as a personal shopper for repeat customers
- Maintained friendly and professional customer interactions
- Recruited, hired, and trained staff to retain great people
- Addressed tough decisions and mediated conflicts within a team environment
- Proved ability to drive sales, analyze selling reports, identify business trends and react quickly to needs of business.
Assistant Manager
Book Nook
10.1994 - 04.1999
- Assistant Manager in Warren, OH
- Responsible for all daily operations of the bookstore (including online) from opening to closing, including supervision, POS systems and inventory systems
- Prepared invoices, chargebacks, store stock shipments and other financial reports as needed
- Developed inventory plans with the Store manager to maintain proper level to meet customer demands
- Ordering books, textbooks and merchandise in compliance with acceptable inventory levels
- Coordinated sales promotions, book signings, and displayed merchandise
- Created store displays and built relationships with customers
- Managed advertising and purchasing activities.
Education
Teacher Certification -
Youngstown State University
01.2011
Bachelor of Arts - English And Sociology
Youngstown State University
Youngstown, OH12.1998
Skills
- Sales closing
- Sales program creation
- Key Account Management
- Merchandise flow
- Relationship selling
- Sales Planning
- Upselling strategies
- Closing Techniques
Timeline
Sales Lead
Loft
05.2022 - Current
Store Manager
Versona
09.2021 - 10.2022
Manager
Maurices
05.2017 - 08.2018
Department Manager
JC Penney
09.2002 - 07.2009
Store Manager
Nine West
05.1999 - 09.2002
Assistant Manager
Book Nook
10.1994 - 04.1999
Teacher Certification -
Youngstown State University
Bachelor of Arts - English And Sociology
Youngstown State University