Laurie Ferreira
Woonsocket,RI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Great multitasker with training in Safe Serv Certification, Tip Certification with extensive experience in the food and beverage industry.
Overview
14
14
years of professional experience
Work History
Supervisor
Charlotte Russe
11.2021 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Food and Beverage Supervisor
Montaup Country Club
07.2010 - 08.2020
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food inventory and supplies to prevent waste.
Education
Associate of Science - Electronic Health Records
NEW ENGLAND SCHOOL OF TECHNOLOGY
East Greenwich, RI03.2015
Skills
- Staff Management
- Business Development
- Data Analytics
- Process Improvement
- Schedule Development
- Inventory Control
- Inventory Oversight
- Leadership Abilities
- Delegation Skills
- Customer Service
- Effective Communication
- Organizational Skills
Timeline
Supervisor
Charlotte Russe
11.2021 - Current
Food and Beverage Supervisor
Montaup Country Club
07.2010 - 08.2020
Associate of Science - Electronic Health Records
NEW ENGLAND SCHOOL OF TECHNOLOGY