Laurie Finley
Topeka,KS
Overview
21
21
years of professional experience
Work History
Intake Representative
State of Kansas, Kansas Human Rights Commission
Topeka, KS
09.2020 - 05.2023
- I interviewed members of the public to determine jurisdiction and to assess information received to draft discrimination complaints.
- Explained the complaint process, statutes, regulations, and policies.
- Reviewed complaints for accuracy before sending them to the complainant, as per policies and procedures.
- Processed complaints in a timely manner.
- Responded to questions from the public via phone, email, and in person.
- Assisted in locating resources, as appropriate.
- Prioritized workload to meet specific deadlines with other state and federal agencies.
- I entered data in Microsoft Access.
- Faxed, scanned, copied, and filed paperwork as needed.
Health Services Administrator
Topeka Housing Authority
Topeka, KS
09.2017 - 09.2020
- Responded to inquiries in person, by phone, by email, and by text.
- Scheduled appointments.
- Maintained electronic medical records.
- Collaborated with state and local agencies to locate resources for our patients.
- Completed data entry.
- Scanned medical records into patient charts.
- Claims, billing, and payment processing.
- Completed inventory and ordering of office and clinic supplies.
Operations Assistant II
DCCCA, Inc.
Lawrence, KS
06.2015 - 09.2017
- System Administrator for Electronic Medical Records.
- Developed clinical forms for documentation.
- Prepared time-sensitive reports.
- Troubleshooting liaison between staff and Electronic Medical Records support.
- Assisted clients in scheduling appointments, accessing community resources, determining funding eligibility using specific criteria, and verifying insurance eligibility.
- Collaborated with staff, the clinical coordinator, and others to develop procedures, policies, and workflows to improve efficiency.
Jobs Varied
DCCCA, Inc.
Lawrence, KS
11.2002 - 06.2015
- Served as backup for the front desk.
- Maintained records for substance abuse treatment programs.
- Data entry and reporting.
- Answered questions from the public, community resource offices, and law enforcement.
- Fulfilled educational orders for distribution to schools and community safety events.
- Assisted in the accounting and human resources department.
Education
High school diploma -
AJ Dimond
Anchorage, AlaskaSkills
- Self-directed
- Data entry
- Appointment scheduling
- Electronic medical records
- Effective communication
- Attention to detail
- Resourceful
- Problem solver
- Dedicated team player
- Administrative and clerical procedures experience
- Basic accounting experience
References
Shirley Dinkel, 785-312-4534
Timeline
Intake Representative
State of Kansas, Kansas Human Rights Commission
09.2020 - 05.2023
Health Services Administrator
Topeka Housing Authority
09.2017 - 09.2020
Operations Assistant II
DCCCA, Inc.
06.2015 - 09.2017
Jobs Varied
DCCCA, Inc.
11.2002 - 06.2015
High school diploma -
AJ Dimond
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