Laurie Fish

-Handled difficult calls efficiently, finding satisfactory resolutions for the customer.

-Enhanced customer satisfaction by promptly addressing concerns and providing one call resolutions.

-Developed strong product knowledge to provide accurate information.

-Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

-Exceeded performance metrics consistently, earning recognition as a top performer within the team.

-Kept accurate notes of each call to assist with proper follow up as needed.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.