Proven Customer Service Representative with a track record of enhancing customer satisfaction and retention rates at TTEC through exceptional complaint handling and customer relations. Skilled in call documentation and maintaining a professional telephone demeanor, consistently exceeded performance metrics. Demonstrates strong product knowledge and computer proficiency, contributing to positive client feedback and operational excellence.
-Handled difficult calls efficiently, finding satisfactory resolutions for the customer.
-Enhanced customer satisfaction by promptly addressing concerns and providing one call resolutions.
-Developed strong product knowledge to provide accurate information.
-Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
-Exceeded performance metrics consistently, earning recognition as a top performer within the team.
-Kept accurate notes of each call to assist with proper follow up as needed.