Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Laurie Flowers

New Waterford

Summary

Multi-Unit Manager at H&R Block with expertise in sales forecasting and team leadership. Enhanced employee morale and optimized profit margins through targeted training and performance management. Skilled in conflict resolution and delivering exceptional customer service, resulting in increased satisfaction and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Multi-Unit Manager

H&r Block
Youngstown
12.2020 - Current
  • Created weekly reports to track key metrics including sales volume and profit margins.
  • Implemented employee motivation programs to enhance morale across multiple locations.
  • Monitored daily operations, including staff scheduling and shift management.
  • Mediated employee conflicts, facilitating effective resolutions to disputes.
  • Delegated tasks to staff, establishing clear priorities and performance goals.
  • Analyzed consumer feedback surveys to identify areas for improvement in service delivery.
  • Trained store managers on best practices in personnel management and customer relations.
  • Resolved customer inquiries promptly while maintaining professionalism and service standards.

Advertising Sale Rep

Salem News
Salem
04.2010 - 03.2020
  • Developed new sales leads through proactive prospecting and cold-calling efforts.
  • Delivered cost estimates for advertising plans and services, ensuring clarity for customers.
  • Upsold advertising packages by conducting targeted outbound sales calls.
  • Reviewed customer products and advertising history to recommend effective solutions.
  • Participated in incentive programs that supported achievement of production goals.
  • Responded promptly to customer inquiries via phone and email, enhancing service satisfaction.

Education

High School Diploma -

East Palestine
East Palestine, OH
05-1978

Skills

  • Sales forecasting and analysis
  • Team leadership
  • Staff scheduling and oversight
  • Customer service excellence
  • Employee training and development
  • Recruitment and hiring
  • Performance management
  • Computer proficiency
  • Team collaboration
  • Multitasking skills
  • Profit margin optimization
  • Inventory management
  • Performance metrics evaluation

Certification

Sr Tax Analysts

Small Business Certified

References

References available upon request.

Timeline

Multi-Unit Manager

H&r Block
12.2020 - Current

Advertising Sale Rep

Salem News
04.2010 - 03.2020

High School Diploma -

East Palestine

Similar Profiles

CREATE PROFILE