Laurie Ganey
Video/Audio Editor, Customer Service
LOS ANGELES,CA
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational teams.
Overview
14
14
years of professional experience
Work History
Owner & Operator
BOSTON BEANZ MEDIA, DJBEANZ
Los Angeles, CA
01.2010 - Current
- Site design and maintenance
- Manage e-commerce store and order fulfillment
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits on time for reviews and final delivery.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Saw concepts through to completion by working to develop final edits, color and other elements in post-production process.
- Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
Production Manager
FB Records
Remote
02.2020 - 05.2021
- Partnered with B2B distributors to order adequate inventory to fulfill orders on all sales platforms (Shopify, Bandcamp, etc.)
- Prepared marketing campaigns through Klaviyo by creating target email blasts to increase revenue sales
- Managed e-commerce data for new titles, cost to pricing, shipping calculations, descriptions, barcodes SKUs, tags, and meta data
- Fulfilled e-commerce orders
- Resolved Zendesk inquiries and maintained customer satisfaction
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals.
Bartender Shift Manager
District 7 Bar & Grill
Los Angeles, CA
05.2017 - 02.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Skills
- Customer Service/Resolution
- Call Management
- Paperwork Processing
- Appointment Scheduling
- E-Commerce Management
- Shopify, WooCommerce
- Zen Desk
- Shipment & Fulfillment
- Shipstation
- PirateShip
- B2B
- Syncing and Narration
- Sequence Selection
- Creative Collaboration
- Sound Editing
- Adobe CS6 Knowledge
- Sound Design
- Production Standards
- Content Development
- Technical Troubleshooting
- Graphic Design
- Adobe Creative Suite
- Sound Effects
- Green Screen
- Creative Development
- Adobe After Effects
- Music Integration
- Customer Satisfaction
- Edit Footage
- Originality and Creativity
- Audio and Visual Effects Assessments
- Add Effects
- Effects Libraries
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Production Manager - FB Records
02.2020 - 05.2021
Bartender Shift Manager - District 7 Bar & Grill
05.2017 - 02.2019
Owner & Operator - BOSTON BEANZ MEDIA, DJBEANZ
01.2010 - Current
Beverly High School - High School Diploma,