Laurie Geary
Wake Forest,NC
Summary
- Hardworking, dedicated professional with 20+ years in the promotional business. Proficient as an individual contributor, as well as a team player, in all aspects of the business.
- Primary focus on customer care, problem resolution, and adaptability in meeting deadlines in a high-pressure environment.
- Proven abilities in contributing to multi-department environments to ensure success of companies' short- and long-term goals.
Overview
20
20
years of professional experience
Work History
Order Processing Specialist
BrandCentric Solutions
Raleigh, NC
06.2018 - 10.2024
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Reviewed proofs sent from vendors and compared to existing proof on each order received from user. Looked for accuracy of imprint color, product logo, and location on item.
- Coordinated with customers regarding order changes, cancellations, and returns.
- Resolved customer inquiries related to order processing in a timely manner.
- Maintained detailed records of all orders received and shipped.
- Monitored inventory levels to ensure sufficient stock for orders.
- Communicated with vendors regarding product availability and delivery timelines.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
- Analyzed trends in incoming orders and identified potential issues before they arise.
- Collaborated closely with warehouse staff to ensure timely shipment of products.
- Tracked shipments using shipping software applications.
- Verified accuracy of information and executed clarification of orders.
- Answered customer account inquiries and provided resolution.
- Provided order tracking information and resolved issues when needed.
- Answered customers' questions about products, prices and availability.
- Informed customers of shipping dates and tracking and order information.
Customer Care/Independent Event Planner
Channel Systems
Raleigh, NC
09.2014 - 11.2018
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Coordinated with stakeholders to ensure all necessary elements were present for successful event execution.
- Provided customer service assistance before, during, and after events.
- Maintained accurate records of attendance for each event.
- Assisted in the development of promotional materials for events including flyers, posters, and digital content.
- Conducted research on potential venues for hosting events.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Responded promptly to inquiries from guests or other stakeholders regarding event details.
- Implemented processes for collecting feedback from attendees after completion of an event.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Engaged with attendees, creating a welcoming and positive event experience.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Provide an elevated customer experience to generate a loyal clientele.
Design Center Assistant
Dan Ryan Builders
Raleigh, NC
09.2013 - 09.2014
- Prepare materials for design presentations and client meetings.
- Collaborate with designers to create visually appealing designs.
- Ensure all design work meets quality standards and brand guidelines.
- Coordinate with other departments to ensure timely completion of projects.
- Manage multiple design tasks and projects simultaneously.
- Provide administrative support to the design team.
- Support the design team in brainstorming sessions.
- Ensure all design work is completed within budget constraints.
(Co-Owner From 2004-2013) Customer Care Supervisor
Proforma Promographix
Raleigh, NC
06.2004 - 09.2013
- Serviced accounts and maintained good relationships with customers on a daily basis.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Made sure all artwork and proofs were correct before approving to vendor.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Skills
- High degree of organization
- Ability to learn quickly and adapt to change
- Extremely self-motivated
- Quality listening and communication skills
- Meet and exceeds deadlines
- Building long term strategic relationships
- Trello - Software
- PV2 - Software
- Microsoft Office
- Slack
Timeline
Order Processing Specialist
BrandCentric Solutions
06.2018 - 10.2024
Customer Care/Independent Event Planner
Channel Systems
09.2014 - 11.2018
Design Center Assistant
Dan Ryan Builders
09.2013 - 09.2014
(Co-Owner From 2004-2013) Customer Care Supervisor
Proforma Promographix
06.2004 - 09.2013
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