Laurie Genter

• Supervised staff of 8 in day-to-day activities.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Oversaw annual budget to handle supply, labor and maintenance needs.
• Prepared reports and schedules with accuracy.
• Ordered, maintained and distributed supplies and inventory.
• Evaluated facility operations and personnel for safety and health regulations compliance.

• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
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• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered prompt service to prioritize customer needs.

Responsible for staffing,training and job placement to various clients.

Responsible for payroll, client billing, and client communications to Resolve any disputes regarding Security Officer conduct.

Responsible for all unemployment reports and or hearings,

proper handling of all worker's compensation filings.

I staffed 135 Security Officers and services 35 Clients.