LAURIE GOULET
South Yarmouth,MA
Summary
Professional with strong background in administrative support within retail settings. Proven ability to manage office tasks, coordinate schedules, and handle customer inquiries efficiently. Known for teamwork, adaptability, and delivering reliable results in dynamic environments. Skilled in using office software, maintaining records, and supporting store operations to enhance overall performance.
Overview
16
16
years of professional experience
Work History
Retail Store Administrative Assistant
Dicks Sporting Goods
06.2022 - Current
- Assist managers with store reporting, recordkeeping maintenance, claims documentation, program results records, etc
- Monitor the store communication systems, ensure that communications are appropriately disseminated, and track the activities related to store assignments
- Assist with scheduling, timekeeping, and payroll administration under the guidance of managers
- Oversee employee records and files; includes time & attendance records, employment documentation, etc
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures
- Maintains confidentiality of all Company information
- Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect
- Take an all-hands-on-deck approach to support the team across the store
- Perform other tasks as assigned by management
- Approaches their role with an entrepreneurial mindset to grow their relationships with their member and community base; build member loyalty and referrals through active member development and follow-through
- Executes consistent operational and selling processes (e.g., SYW program and rewards, credit application process, leasing process, gift card, multi-channel opportunities, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) and stays up-to-date on changes
- Takes ownership for enhancing the Member experience, and assists with Member concerns
- Uses the right resources in resolving concerns and complaints, and escalates concerns as needed
- Leverages integrated retail technology and maintains thorough knowledge of merchandise, services, trends, promotions, and company initiatives
- Actively reaches out to their member base to keep them well informed
- Must adhere to the company merchandising standards, operating protocols, and policies
- Responsible for keeping the store ready all day by ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers
- Maintains on-going knowledge of applicable Store Standards, store merchandise, integrated retail, SYW, and operational processes to ensure sales goals/targets are being met
- Achieves and maintains appropriate levels of learning through Inspire to Learn and other learning systems
General Manager/Lead
Shoe Show, INC
03.2017 - 06.2022
- Demonstrates Total Customer Service Standards and leads by example
- Follows Loss Prevention guidelines to deter theft and manage mismates
- Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines
- Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities
- Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication
- Ensures all claims of harassment and discrimination are immediately reported
- Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement
- Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction
- Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges
- Provides overrides, performs safe and till counts, and reconciles cash settlements
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager/Lead
Sears Holding Corp.
01.2009 - 12.2017
Education
High School Diploma -
Attleboro High School
Attleboro, MAAssociate of Science - Early Childhood Care And Education
Cape Cod Community College
West Barnstable, MASkills
- Multitasking and Time Management
- Customer Service
- Leadership and team building
- Effective leader
- Staff Management
- Employee Scheduling
- Staffing
- Scheduling
- Workflow Management
Timeline
Retail Store Administrative Assistant
Dicks Sporting Goods
06.2022 - Current
General Manager/Lead
Shoe Show, INC
03.2017 - 06.2022
General Manager/Lead
Sears Holding Corp.
01.2009 - 12.2017
High School Diploma -
Attleboro High School
Associate of Science - Early Childhood Care And Education
Cape Cod Community College
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