Professional social work expert with comprehensive experience in case management. Proven ability to handle complex cases and provide effective support to clients. Known for excellent collaboration with teams and achieving impactful outcomes, displaying adaptability and reliability in dynamic environments.
Care management for diverse and vulnerable senior population. Assisting with all social determinants of health and well being. Enhanced case management processes by implementing efficient documentation practices and utilizing appropriate technology. Work closely with Registered Nurse Care Managers, Transition of Care Nurse Managers and Nurse Practitioners on complex cases which include frequent home visits, as well as shelter and skilled nursing meetings. Facilitated successful transitions for clients through thorough discharge planning and follow-up support. Manage and assist homelessness seniors through the Rapid Rehousing Program process in collaboration with BMC Living Well at Home agency. Collaborate with BMC Integrated Behavioral Health program. Active member of Mass Health Redetermination and Retention committee. Managed MATCH program in collaboration with Mass Health to provide all items needed to furnish a home. Frequent presenter at monthly didactics meetings and staff trainings. Advanced cultural competence within the organization through training and consultation on diversity issues. Recipient of Spot Award for Outstanding Service.
Taught social work courses, providing instruction to BSW and MSW students. Built relationships with students, mentoring on personal, professional and academic goals. Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation. Taught social work field practice and served as field liaison to provide students in their internship placement years with guidance and problem solving to successfully complete their field work and graduate. Contributed to curriculum development at monthly field and staff meetings, ensured course content met current academic and industry standards while also fostering critical thinking and problem-solving skills.
Managed and operated Reaching a Fork in the Road, a clinical practice that provided in office, in home and telehealth services. Cognitive Behavioral Therapist working primarily with people struggling with hoarding, OCD and anxiety. Established a safe space for diverse populations by maintaining an inclusive therapeutic environment responsive to cultural differences and unique needs. Educated families about mental health issues, fostering understanding and support for their loved ones'' treatment process. Delivered presentations and workshops presented throughout the state of MA. Supervision of interns and social workers. Emerging Leader Award from NASW.
Planned and implemented a hoarding outreach program. Networked across the state to build new connections and make contacts to instill best practices. Represented the organization at state conferences, at the Statewide Hoarding Committee at Masshousing and the MA Executive Office of Elder Affairs.
Provided interventions with individuals, families, ran monthly local hoarding task force which included first responders, housing authorities, and developed mutually beneficial collaboration and resource sharing. Chaired committee that led to publication of Best Practice Hoarding Resource Guide for MA agencies.
Managed the daily operations of a busy, vibrant senior center. Developed and managed social, educational and medical programming and robust scheduling for the center and into the community. Supervision of staff and student interns, which involved implementation of effective conflict resolution strategies for resolving issues as well as policy development.
Assisted the Director in developing and writing proposals, grants and reports for innovative programs to improve quality of life for the senior population. Facilitated and chaired hoarding task force, one of the first in the state.
Served as a primary point of contact for elderly/disabled residents, addressing inquiries, providing updates, and ensuring overall satisfaction with housing services rendered. responsible for resident service management planning and coordination of programs at 3 elderly/disabled housing sites, 3 family/mixed population housing sites (719 units). Assisted residents with reasonable accomodations to medically support seniors to safely live in their homes. Behavior driven interventions with residents to ensure lease compliance and prevent housing evictions. Managed grant funded programs including transportation, summer youth programming, and health initiatives that involved collaboration with community resources. Planned and implemented monthly social activities and resident association meetings. Detailed reports and case management.
Administrative and Faculty Support. Building scheduling for student and high level events, meeting and assisting in planning events and carrying out all aspects including room and food set up. Assisting faculty with travel plans. public events, course and tenure preparations.