Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Laurie Green

Dresden,TN

Summary

Highly motivated and accomplished Advisor with over 11 years of experience in Higher Education and 25 years in the administrative field. Exceptional customer service skills. Proficient in Microsoft Office Products, Banner, and IRIS. Awarded Certified Administrative Professional Certificate in 2013. Committed to helping students manage and overcome personal, social, and behavioral challenges to enhance their well-being and academic success. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working independently and quickly acquiring new skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Advisor II/Coordinator, Interdisciplinary Studies

University of Tennessee
Martin, TN
04.2022 - Current
  • Promoted to the role of Interdisciplinary Studies Coordinator.
  • Serves as primary department contact for advising and assisting over 150 Interdisciplinary Studies students both online and on-campus.
  • Engages in problem-solving sessions with supervisors and cross-functional teams from different university departments, demonstrating strong collaboration skills to overcome challenging scenarios.
  • Maintains Interdisciplinary Studies (BIS) student folders, degree plans, and student records for both active and inactive students.
  • Facilitates advisor allocation for students while managing completion of essential student documentation, such as change of majors, drop/add forms, and special requests. Informs students about the resolution of their special requests accordingly.
  • Serves as the program's contact and administrator for Prior Learning Credit and Portfolio.
  • Coordinates with the Dean of the college to compile departmental budget materials for review and approval, accurately inputting monthly and bi-weekly employee time.
  • Demonstrates organizational skills by efficiently handling agenda preparation, packet distribution, and accurate recording of the BIS Council meeting minutes. Additionally, serves as a Voting Representative in Undergraduate Council meetings.
  • Evaluates and resolves complex student services issues by assessing variable factors.
  • Executes methods to ensure consistent results according to broad guidelines in place for policies, procedures, practices, and professional benchmarks.
  • Implements inventive strategies to address challenges and adjusts methods to accommodate divergent policies.
  • Demonstrates decision-making abilities and accomplishes tasks with autonomy.
  • Implements new services by preparing reports and assessments, and providing recommendations to management.
  • Builds and sustains partnerships with both internal and external entities, successfully securing funding when needed.
  • Works closely with university departments to develop and implement innovative design solutions for special projects.
  • Aids in the development of strategic plans for the BIS department and the University.

College of Education, Health, and Behavioral Sciences Graduate Student Services Coordinator

University of Tennessee
Martin, TN
01.2016 - 04.2022
  • Provided advising services to a large cohort of 170 Education graduate students and oversaw the management of more than 400 graduate students in over 12 different programs within the College
  • Oversaw financial resources and purchasing for the CEHBS graduate department.
  • Handled complex student services issues by evaluating various factors and implementing methods aligned with organizational policies, procedures, practices, and professional standards.
  • Displayed autonomy in establishing objectives and finishing assignments.
  • Engaged in consultations with supervisors and worked together with multiple university departments to address novel or complicated problems as well as in times of crises
  • Sets and monitors strategic plans for recruitment activities and academic goals.
  • Reported findings and provided actionable recommendations to management. Implemented new services as a result of assessments.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Designed, consulted on, planned, and oversaw special projects.
  • Participated in short-term and long-range strategic planning process for the department.
  • Planned and managed operations to achieve objectives within budgets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Delegated work to staff, setting priorities and goals.

Student Services Assistant III

University of Tennessee
Martin, TN
03.2013 - 01.2016
  • Maintained comprehensive student documentation including folders, degree plans, and records for active as well as inactive Interdisciplinary Studies (BIS) students
  • Managed advisor-student assignments and facilitated completion of various student forms such as change of majors, drop/add forms, and special requests
  • Completed necessary tasks related to departmental budgets and employee time tracking.
  • Collaborated with BIS Coordinator to complete and distribute agenda and packets for BIS Council meetings.
  • Established and upheld multiple BIS departmental program assets, as well as recruitment materials
  • Aided BIS Coordinator in student transfer evaluations. Supported ESS Department by tracking teacher education admissions, registering STEA insurance, entering Praxis test scores, while also coordinating payments for cooperating teachers through IRIS.
  • Managed phone inquiries and visitor reception, delivering detailed information on BIS and ESS program prerequisites
  • Effectively communicated student concerns to the relevant departmental Coordinator.

Key Account Specialist

Midwest CBK
Union City, TN
01.2011 - 01.2013
  • Managed assigned high volume customer accounts including international customer accounts
  • Conducted research and analysis on financials of assigned accounts, including short pays, order claims, and payments
  • Communicated key accounts' financial standing to upper management on a bi-weekly basis
  • Developed and executed yearly contracts with key accounts at Midwest CBK.
  • Streamlined communication channels to effectively handle customer inquiries and resolved any outstanding concerns related to billing
  • Located resources and designed best-option solutions for problem resolution
  • Efficiently managed and processed orders from high volume customers
  • Worked closely with sales representatives to optimize performance in assigned key accounts.

Receptionist

Gearin and Parham Law Office
Martin, TN
03.2008 - 01.2010
  • Provided greeting and guidance to visitors, including vendors, clients, and customers
  • Demonstrated strong communication skills through effectively managing incoming calls and providing information to callers as well as efficiently relaying messages and announcing visitors.
  • Collaborated with administrative team to manage workload, efficiently completing word-processing, data entry, and internet research tasks
  • Ensured efficient completion of paperwork by carefully sorting and directing incoming materials. Implemented an established system for organizing letters, memoranda, invoices, and other indexed documents.
  • Demonstrated expertise in managing mailroom operations, including sorting, distributing, and processing mail.

911 Dispatcher

Weakley County Sheriff
Dresden, TN
08.2007 - 01.2008
  • Demonstrated strong multitasking abilities by receiving and promptly handling incoming 911 emergency calls. Effectively coordinated with assigned units to determine their current status and location. Utilized sound judgment in prioritizing emergencies for accurate deployment of required resources.
  • Maintained continuous observation of emergency alarms while responding to non-emergency requests for aid.
  • Entered, updated, and retrieved information from diverse computer systems
  • Managed requests for information on vehicle registration, driving records, and warrants by supplying appropriate data.
  • Successfully oversaw the monitoring of various intricate public safety radio frequencies alongside effectively operating a computer-aided dispatch system.
  • Performed operational tasks involving the use of different communication tools like radio consoles, telephones, and computer systems.

Administrative Assistant

Calpine Power Services
Romoland, CA
05.2006 - 07.2007
  • Provided administrative support to a construction management firm engaged in constructing a 7H power plant for General Electric in Romoland, California.
  • Directly collaborated with Contracts Manager, Project Manager, Field Superintendents, and Field Engineers
  • Ensured efficient coordination of travel arrangements
  • Conducted comprehensive research to gather and analyze data from multiple sources, supporting general knowledge objectives, special project development, and report generation. Produced numerous reports, evaluated by supervisors.
  • Streamlined contract management processes by efficiently handling tasks, including document preparation such as contracts and change orders. Managed back charges and created purchase orders.
  • Efficiently managed supervisor's schedule, executed conferences and facilitated meetings
  • Prepared materials for meetings and workshops including agendas, documents, and presentation slides
  • Maintained office files while documenting, verifying, and correcting information. Ensured accurate data entry.
  • Assisted in the seamless coordination of shop drawings and submittals by working closely with architects, owners, and engineers.

Technical Clerk

Adelphia Communications
Anaheim, CA
05.2004 - 02.2006
  • Worked in close partnership with the Senior Operations Manager and Technical Administrative Assistant.
  • Compiled and organized operational reports, logs, and files while documenting department progress.
  • Contributed to project work as necessary.
  • Efficiently managed phone calls, directing inquiries and relaying messages while multitasking with word processing, filing, mailing, and copying tasks.
  • Effectively communicated any unresolved issues to supervisor in a timely and concise manner.
  • Performed additional duties and tasks as assigned.
  • Demonstrated versatility by assuming the role of Technical Clerk after working as a Dispatcher at Adelphia.

Receptionist

M.A. Mortenson
Denver, CO
07.2003 - 03.2004
  • Managed incoming phone calls, routing them efficiently and professionally for Construction Company.
  • Worked closely with architects, owners, and engineers to monitor the progress of shop drawings and submittals.
  • Maintained organized records by diligently completing routine clerical responsibilities.
  • Prepared various project-related documents including contracts, change orders, purchase orders, additional work authorizations, RFI's, project closeouts and applicant tracking.
  • Contributed to the facilitation of permit acquisition and plan review processes
  • Efficiently managed organization of both on-site and off-site meetings, as well as special events.

Receptionist

AAA Stamping Inc.
Ontario, CA
09.1999 - 04.2003
  • Effectively handled a 6-line phone system as part of administrative duties at metal stamping company
  • Provided support to both the Human Resources and Accounting Departments
  • Handled customer inquiries and effectively organized appointment schedules
  • Performed basic bookkeeping, word processing, and filing., Improved office efficiency through proficient bookkeeping, word processing, and filing skills., Demonstrated expertise in bookkeeping, word processing, and filing.
  • Managed data entry responsibilities and provided support in various administrative duties.

Education

Master of Science in Education -

University of Tennessee At Martin
Martin, TN
12.2016

Bachelor of Science in Management and Organizational Development -

Bethel University
McKenzie, TN
12.2010

Associate of Science in Certified Nurse Assistant -

Riverside Community College
Riverside, CA
06.2002

High School Diploma -

Jurupa Valley High School
Mira Loma, CA
06.1999

High School Summer College Program -

University of California
Riverside, CA
08.1997

Skills

  • Academic Counseling
  • Career Planning
  • Student Development
  • Research abilities
  • Strategic Planning
  • Compliance requirements
  • Transcript Review
  • Academic Support
  • Student Support
  • Records Maintenance
  • Progress Reporting
  • Enrollment Planning
  • Crisis Intervention
  • Staff Supervision
  • Lectures and Discussions
  • Student Records Maintenance
  • Recruitment Participation
  • Attention to Detail
  • Relationship Development
  • Orientation Programs
  • Data analysis and reporting
  • Problem-Solving
  • Decision-Making
  • Critical Thinking
  • Administration Collaboration
  • Service Oriented
  • Administration Required Reporting

Certification

  • Certified Administrative Professional (CAP) 2013
  • Council for Adult and Experiential Learning (CAEL) certified Advisor 2022

References

References available upon request.

Timeline

Advisor II/Coordinator, Interdisciplinary Studies

University of Tennessee
04.2022 - Current

College of Education, Health, and Behavioral Sciences Graduate Student Services Coordinator

University of Tennessee
01.2016 - 04.2022

Student Services Assistant III

University of Tennessee
03.2013 - 01.2016

Key Account Specialist

Midwest CBK
01.2011 - 01.2013

Receptionist

Gearin and Parham Law Office
03.2008 - 01.2010

911 Dispatcher

Weakley County Sheriff
08.2007 - 01.2008

Administrative Assistant

Calpine Power Services
05.2006 - 07.2007

Technical Clerk

Adelphia Communications
05.2004 - 02.2006

Receptionist

M.A. Mortenson
07.2003 - 03.2004

Receptionist

AAA Stamping Inc.
09.1999 - 04.2003

Master of Science in Education -

University of Tennessee At Martin

Bachelor of Science in Management and Organizational Development -

Bethel University

Associate of Science in Certified Nurse Assistant -

Riverside Community College

High School Diploma -

Jurupa Valley High School

High School Summer College Program -

University of California

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Laurie Green