Laurie Grenert
South Bend,IN
Summary
Detailed E-Commerce Manager with thirteen years of hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, and tracking website functionality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ecommerce Supervisor
Goodwill Industries Of Michiana
2010.09 - 2023.07
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Helped find leading online retailers and platforms to connect with consumers.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Increased retail space from 8000 square feet to 24000 square feet and improving gross profits to over $2.5 mil annually
Education
Associate of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT06.2021
Skills
- Interdepartmental Collaboration
- Delegation and Supervision
- Systems Assessment and Improvement
- Recruitment and Training
- Financial Tracking
- Sales Quota Management
- Customer Order Management
- E-Commerce
- Critical Thinking
- Employee Engagement
- Workflow Optimization
- Job Assignments
- Superior Work Ethic
- Employee Performance Evaluations
- Salesforce Software
- Manage Employees
- Corrective Actions
Accomplishments
- Supervised team of 23 staff members.
- Documented and resolved vendor issues which led to increased profit .
- Worked with several Goodwill locations nationwide to brainstorm and develop a new sales site Goodwill Finds.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned high marks for customer satisfaction, company-wide.
Certification
- Leadership and Human Relations, Goodwill Industries of Michiana, December 2014
- Leadership and Human Relations Teacher, Goodwill Industries of Michiana, 2015
- Certificate Disability Fairness Employment Contributor, St Joseph County Indiana, October 2016
- Adult Mental Health First Aid, National Counsel for Mental Wellbeing - September 2022
Timeline
Ecommerce Supervisor
Goodwill Industries Of Michiana
2010.09 - 2023.07
Associate of Science - Business Administration And Management
Western Governors University
- Leadership and Human Relations, Goodwill Industries of Michiana, December 2014
- Leadership and Human Relations Teacher, Goodwill Industries of Michiana, 2015
- Certificate Disability Fairness Employment Contributor, St Joseph County Indiana, October 2016
- Adult Mental Health First Aid, National Counsel for Mental Wellbeing - September 2022
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