Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Hampton

Ypsilanti,MI

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Inventive Customer Service with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Operations Specialist

Wshtenaw Shelthers Associates
Ann Arbor, MI
12.2023 - Current
  • Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
  • Developed reports detailing operational performance, trends, costs, productivity.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.

Customer Service Representative

Extended Stay America
Ann Arbor, MI
09.2022 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Associate of Arts -

University of Phoenix
Tempe, AZ
04-2026

Skills

  • Project Management
  • Cross-Functional Communication
  • Process Planning
  • Improvement plan knowledge
  • Content management expertise
  • Experience in leadership
  • Quantitative skills

Timeline

Operations Specialist

Wshtenaw Shelthers Associates
12.2023 - Current

Customer Service Representative

Extended Stay America
09.2022 - 01.2024

Associate of Arts -

University of Phoenix
Laurie Hampton