Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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LAURIE HARDISON

Charleston,SC

Summary

Dynamic Pharmacy/Store Manager with a proven track record at CVS Pharmacy, excelling in customer service management and team leadership. Enhanced sales by 20% through strategic training and problem-solving initiatives. Adept at multitasking and fostering strong customer relations, ensuring operational excellence and a positive shopping experience. Positive performance through Growth,Goal Setting , Team oriented , a passion for developing others in there roles and patient care initiatives.

Overview

24
24
years of professional experience

Work History

Store Manager

CVS Pharmacy
Mt. Pleasant, SC
09.2022 - Current
  • Focus on sales, merchandising shrink control, customer service and development to drive positive sales and elevated Customer Service
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels.
  • Administered vaccines to immunize patients against communicable diseases.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Reviewed prescriptions for accuracy prior to filling to ensure patient safety.

Area Manager

Bed Bath and Beyond
01.2022 - 01.2023
  • Company Overview: Company closed
  • District Leader -Supporting Stored through , Customer Service , development building relationships through management teams and supporting of associates
  • Building store relations through bringing groups of managers together to rebuilding stores through group projects to build sales 16 % in 4 months
  • Training , Training support for growth
  • Company closed

Store Manager

Michael Arts and Crafts
Bridgeport, USA
11.2019 - 11.2022
  • Company Overview: Bridgeport, USA
  • District Leader -Supporting Stored through , Customer Service , development building relationships through management teams and supporting of associates
  • Building store relations through bringing groups of managers together to rebuilding stores through group projects to build sales 16 % in 4 months
  • Training , Training support for growth
  • Bridgeport, USA

Director of Sales and Marketing

TJ Maxx
New York, USA
06.2016 - 08.2019
  • Company Overview: New York, USA
  • Strengthened workflow productivity by hiring, managing and developing top talent
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Updated and maintained store signage and displays
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
  • Oversaw store wide merchandising benchmarks to maintain operational excellence
  • Strengthened workflow productivity by hiring, managing and developing top talent
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales
  • Recruited, hired and trained over 30 sales specialists, improving overall sales targets by 20% while maintain 86% employee retention Teaming with stores for profit, loss and visual direction
  • New York, USA

District Lead

Duane Reade
New York, USA
11.2010 - 12.2016
  • Company Overview: New York, USA
  • Training Store Manager ,Development in Team Building , Sales , Shrink ,Fixing stores through support , Customer Service Training ,Building Customer Relations through support of Pharmacy, Billing ,Patient Care. Managing minute along with store operations .
  • New York, USA
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prepared reports detailing accounts receivable activities such as collections.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.

Merchandising Manager

Burlington Coat Factory
New York, USA
11.2001 - 01.2008
  • Company Overview: New York, USA
  • Developed and implemented strategic marketing plans, sales plans, and forecasts to achieve corporate objectives for products and services
  • Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships
  • Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Implemented strong customer service training program with culture and excellence
  • Increased guest service score by 40%
  • New York, USA

Education

Fashion Designing and Business -

Parsons Fashion College
NewYork
01.2015

Pharmaceutical Marketing and Management -

Purdue University
North Laffayette, IN
04.1994

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Team leadership
  • Outstanding communication skills
  • Training and mentoring
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Critical thinking
  • Organizational skills
  • Multitasking Abilities
  • Excellent communication
  • Decision-making
  • Problem resolution

Affiliations

  • non profit for battered women
  • passion for veterans my daughter is in the military
  • helping homeless through charity and partnership

Timeline

Store Manager

CVS Pharmacy
09.2022 - Current

Area Manager

Bed Bath and Beyond
01.2022 - 01.2023

Store Manager

Michael Arts and Crafts
11.2019 - 11.2022

Director of Sales and Marketing

TJ Maxx
06.2016 - 08.2019

District Lead

Duane Reade
11.2010 - 12.2016

Merchandising Manager

Burlington Coat Factory
11.2001 - 01.2008

Fashion Designing and Business -

Parsons Fashion College

Pharmaceutical Marketing and Management -

Purdue University

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