Laurie Heimbichner

Conducted phone triage to assess and prioritize client needs.

Administered pediatric immunizations efficiently.

Skilled in managing and implementing pediatric vaccine schedules.

Streamlined dialogue between providers and patients.

Administered treatment for various types of wounds.

Medication refill management

• Responded to patient requests with appropriate clinical and personal assistance.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
• Evaluated patient histories, complaints and current symptoms.

• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Performed routine evaluations of each patient's status, needs and preferences.
• Obtained patient vital signs and input/output measurements from inpatients.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Led team in daily operations, ensuring high-quality customer service and efficient workflow..
• Oversaw scheduling to ensure adequate staffing during peak hours, enhancing customer experience.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Rotated merchandise and displays to feature new products and promotions
• Reconciled daily sales transactions to balance and log day-to-day revenue.