LAURIE HEINZ-KURTTILA
Granite Bay,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
52
52
years of professional experience
Work History
Customer Sales Support Representative
Chicos Fashions
11.2021 - 02.2022
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Coordinated order processing, shipping, and billing procedures to ensure timely delivery and accurate invoicing for all transactions.
- Built relationships with customers and community to promote long term business growth.
Customer Service Sales Clerk
Daytons Barstools
04.2001 - 10.2008
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Advertising Sales Mac Customer Service Rep
At And T Pacific Bell
10.1969 - 09.1999
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Applied Science - Business
COLLEGE OF SAN MATEO
Millbrae, CA06.1969
Skills
- Goal-Oriented
- Data Entry Proficiency
- Customer Service
- Team Collaboration
LAURIE
Volunteer at SPCA 18 years
Foster Volunteer AT NO.. Calif KITTEN CENTRAL 5 years
VOLUNTEER AT Placer Co Sheriff ofc. 4 yrs
Timeline
Customer Sales Support Representative
Chicos Fashions
11.2021 - 02.2022
Customer Service Sales Clerk
Daytons Barstools
04.2001 - 10.2008
Associate of Applied Science - Business
COLLEGE OF SAN MATEO
Advertising Sales Mac Customer Service Rep
At And T Pacific Bell
10.1969 - 09.1999