Summary
Overview
Work History
Education
Skills
LAURIE
Timeline
Generic

LAURIE HEINZ-KURTTILA

Granite Bay,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

52
52
years of professional experience

Work History

Customer Sales Support Representative

Chicos Fashions
11.2021 - 02.2022
  • Assisted customers with product selection, providing in-depth knowledge of features and benefits.
  • Coordinated order processing, shipping, and billing procedures to ensure timely delivery and accurate invoicing for all transactions.
  • Built relationships with customers and community to promote long term business growth.

Customer Service Sales Clerk

Daytons Barstools
04.2001 - 10.2008
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
  • Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Advertising Sales Mac Customer Service Rep

At And T Pacific Bell
10.1969 - 09.1999
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Applied Science - Business

COLLEGE OF SAN MATEO
Millbrae, CA
06.1969

Skills

  • Goal-Oriented
  • Data Entry Proficiency
  • Customer Service
  • Team Collaboration

LAURIE

Volunteer at SPCA 18 years


Foster Volunteer AT NO.. Calif  KITTEN CENTRAL   5 years


VOLUNTEER AT Placer Co Sheriff ofc.  4 yrs




Timeline

Customer Sales Support Representative

Chicos Fashions
11.2021 - 02.2022

Customer Service Sales Clerk

Daytons Barstools
04.2001 - 10.2008

Associate of Applied Science - Business

COLLEGE OF SAN MATEO

Advertising Sales Mac Customer Service Rep

At And T Pacific Bell
10.1969 - 09.1999
LAURIE HEINZ-KURTTILA