Laurie Hicks
Columbus,OH
Summary
Accomplished Transportation Dispatcher and Customer Service Representative at AAA and Motel 6 Hotel, respectively, with a proven track record in enhancing on-time delivery rates and resolving customer complaints effectively. Skilled in conflict resolution and public relations management, I significantly contributed to increased customer loyalty and efficient shipment management.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher
AAA
10.2020 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Customer Service Representative
Motel 6 Hotel
12.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Accounting And Business Management
Teays Valley High School
Ashville, OH06.1989
Skills
- Conflict resolution techniques
- Public Relations Management
- Employee Management
- Work order entry
Accomplishments
I made that $1,000,000 club which means I helped motel 6 a million dollars or more for 2 years in a row before the company moved and closed down
Timeline
Transportation Dispatcher
AAA
10.2020 - Current
Customer Service Representative
Motel 6 Hotel
12.2017 - 03.2020
Diploma - Accounting And Business Management
Teays Valley High School