Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Hysen

Altoona

Summary

Dynamic and results-driven professional with extensive experience at Dan & Jerry's Greenhouses, specializing in visual merchandising and customer engagement. Proven ability to enhance sales through creative displays and effective teamwork. Skilled in plant identification and problem-solving, consistently driving customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Regional Garden Center Merchandiser

Dan & Jerry's Greenhouses
04.2021 - Current
  • Developed visually appealing plant displays to enhance customer engagement and sales.
  • Managed inventory levels, ensuring product availability and freshness across all sections.
  • Trained new staff on effective merchandising techniques and product knowledge.
  • Coordinated seasonal promotions to maximize foot traffic and drive sales growth.
  • Implemented creative merchandising techniques to showcase plants, resulting in increased visual appeal and customer interest.

Merchandiser

Neal Mast Greenhouses
03.2017 - 12.2020
  • Developed and implemented visual merchandising strategies to enhance product visibility and customer engagement.
  • Conducted inventory assessments to optimize stock levels and minimize waste across product lines.
  • Collaborated with sales team to align merchandising efforts with promotional campaigns and seasonal trends.
  • Trained new staff on product placement techniques and company standards for merchandising displays.
  • Mentored junior merchandisers in best practices for visual appeal, driving consistent execution across locations.
  • Inspected merchandise for quality and arranged proper display location on floor.

Customer Service Representative

Mason Companies
05.2016 - 12.2019
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Managed high-volume calls while maintaining professionalism and empathy in interactions.
  • Trained new staff on best practices for customer service excellence and system usage.
  • Collaborated with team to streamline processes, enhancing overall service efficiency.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Memorial High School
Eau Claire, WI
06-1972

Skills

  • Heavy Lifting
  • Garden design
  • Pest control
  • Point of sale systems
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Social media marketing
  • Excellent communication
  • Plant identification
  • Merchandising techniques

Timeline

Regional Garden Center Merchandiser

Dan & Jerry's Greenhouses
04.2021 - Current

Merchandiser

Neal Mast Greenhouses
03.2017 - 12.2020

Customer Service Representative

Mason Companies
05.2016 - 12.2019

High School Diploma -

Memorial High School