Laurie Hysen
Altoona
Summary
Dynamic and results-driven professional with extensive experience at Dan & Jerry's Greenhouses, specializing in visual merchandising and customer engagement. Proven ability to enhance sales through creative displays and effective teamwork. Skilled in plant identification and problem-solving, consistently driving customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Regional Garden Center Merchandiser
Dan & Jerry's Greenhouses
04.2021 - Current
- Developed visually appealing plant displays to enhance customer engagement and sales.
- Managed inventory levels, ensuring product availability and freshness across all sections.
- Trained new staff on effective merchandising techniques and product knowledge.
- Coordinated seasonal promotions to maximize foot traffic and drive sales growth.
- Implemented creative merchandising techniques to showcase plants, resulting in increased visual appeal and customer interest.
Merchandiser
Neal Mast Greenhouses
03.2017 - 12.2020
- Developed and implemented visual merchandising strategies to enhance product visibility and customer engagement.
- Conducted inventory assessments to optimize stock levels and minimize waste across product lines.
- Collaborated with sales team to align merchandising efforts with promotional campaigns and seasonal trends.
- Trained new staff on product placement techniques and company standards for merchandising displays.
- Mentored junior merchandisers in best practices for visual appeal, driving consistent execution across locations.
- Inspected merchandise for quality and arranged proper display location on floor.
Customer Service Representative
Mason Companies
05.2016 - 12.2019
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume calls while maintaining professionalism and empathy in interactions.
- Trained new staff on best practices for customer service excellence and system usage.
- Collaborated with team to streamline processes, enhancing overall service efficiency.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Memorial High School
Eau Claire, WI06-1972
Skills
- Heavy Lifting
- Garden design
- Pest control
- Point of sale systems
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Social media marketing
- Excellent communication
- Plant identification
- Merchandising techniques
Timeline
Regional Garden Center Merchandiser
Dan & Jerry's Greenhouses
04.2021 - Current
Merchandiser
Neal Mast Greenhouses
03.2017 - 12.2020
Customer Service Representative
Mason Companies
05.2016 - 12.2019
High School Diploma -
Memorial High School