Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
OfficeManager
Laurie J. Campos

Laurie J. Campos

Manhattan,KS

Summary

Dynamic professional with extensive experience at Cleary, Gottlieb, Steen & Hamilton, specializing in legal document authoring systems and disaster recovery planning. Proven ability to optimize processes, enhance system performance, and improve user satisfaction. Strong project management skills with a commitment to exceeding client expectations in high-pressure environments.

Overview

35
35
years of professional experience

Work History

Paraeducator, Special Education

USD 383
Manhattan, KS
12.2020 - Current
  • Evaluated student needs to provide helpful resources and support.
  • Improved behavior with modification and positive reinforcement techniques.
  • Consulted with teachers regarding student progress, IEP adjustments, and classroom needs.
  • Supported classroom teachers in creating a positive learning environment for all students.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Collaborated with teachers to develop personalized, successful learning strategies.
  • Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.

Consultant

LGU Solutions LLC
Manhattan, KS
03.2008 - Current
  • Built custom legal expert systems to draft wills, trusts, and documents for special needs students
  • Managed projects, coded systems using the HotDocs document authoring language, supported end users, integrated software into the client application suite, and built web-enabled drafting sites for Cleary, Gottlieb, Steen & Hamilton, and Greenlaurel Documents.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Developed integration interfaces between existing systems using web services.

Senior Applications Specialist

Cleary, Gottlieb, Steen & Hamilton
New York, NY
01.1999 - 03.2008
  • Built custom legal expert systems for the Trusts and Estates group using the HotDocs document-authoring language.
  • Assisted in the disaster recovery efforts of the New York office in September of 2001.
  • Restored systems and implemented disaster recovery plans.
  • Identified opportunities for process improvements to decrease support calls.
  • Modified existing software to correct errors, adapt to newly implemented hardware, or upgrade interfaces.
  • Improved and corrected existing software and system applications.
  • Researched and tested new technologies, tools, and methods for improving existing applications.
  • Documented system design specifications, test plans, operational instructions, and user manuals.
  • Analyzed code and corrected errors to optimize output.
  • Assessed code during the testing stage to determine potential glitches and bugs.
  • Developed technical specifications based on functional requirements.
  • Wrote, designed, and produced application upgrades and coding corrections.
  • Provided end-user support for all application issues escalated from Help Desk staff members.
  • Coordinated the installation of software systems, and collaborated with the applications team to design and implement new features.

Internal Support Consultant for Europe

Cleary, Gottlieb, Steen & Hamilton
London, United Kingdom
03.1997 - 09.1997
  • Worked in Cleary Gottlieb’s London office, supporting systems across Europe.
  • Oversaw server installations and upgrades, provided desktop support for European offices, and trained users on new systems.
  • Implemented changes based on feedback from internal teams or external sources.
  • Provided ongoing training to maintain the productivity and effectiveness of staff.
  • Assisted in configuring software settings to meet staff requirements.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • I planned and oversaw the set-up process, from installation to configuration.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Tested new technologies before release to ensure an optimal user experience.
  • Exceeded user satisfaction by finding creative solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Desktop Systems Analyst

Nabisco
Parsippany, NJ
09.1996 - 03.1997
  • Desktop and server support for the executive offices of RJR Nabisco in New York City
  • Led all aspects of information technology support for an office of 150 people, including desktop software, Exchange mail systems, servers, continuity planning, and training.
  • Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
  • Designed, developed, tested, documented, and maintained new applications and software components.
  • Assisted staff and users with computer malfunctions and program problems.
  • Deployed updates or patches to existing systems to maintain optimal operation levels across all environments.
  • Conferred with clients regarding information processing or computation needs.
  • Resolved escalated issues related to system functionality from help desk personnel.
  • Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
  • Analyzed user requirements and implemented system changes to improve efficiency.
  • Developed and managed project plans while providing status updates to management.
  • Identified areas for improvement in current systems architecture and proposed strategies for optimization.
  • Tested, maintained, and monitored computer programs and systems.
  • Provided support for end users in troubleshooting system issues.
  • Maintained a secure environment by implementing security policies and procedures according to industry standards.

Applications Analyst

Cleary, Gottlieb, Steen & Hamilton
New York, NY
09.1990 - 09.1996
  • Implemented the global document management system used in Cleary's offices worldwide.
  • Participated in information technology continuity planning used on 9/11.
  • Implemented legal document drafting systems for trusts and estates, bankruptcy, pensions, tax, mortgage securitization, and insurance practice areas.
  • Designed the systems migrations from DOS to Windows, and from WordPerfect to Microsoft Word, for Cleary offices worldwide.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

  • Answered software and clinical application questions with detailed explanations and examples.
  • Investigated problems reported by users; identified root cause of issues; developed solutions as needed.
  • Documented processes and procedures related to applications usage and maintenance.
  • Evaluated vendor products and services to determine appropriateness for specific projects or initiatives.
  • Worked closely with developers to ensure code met user requirements.
  • Deployed code updates following change management policies and procedures.
  • Monitored system performance; troubleshot complex technical issues involving networks, hardware, software, databases, and other technologies used within the organization's computing environment.
  • Offered go-live support during critical activation period for smooth implementation.
  • Assisted staff and users with computer malfunctions and program problems.
  • Designed databases, wrote queries, stored procedures, functions, triggers, and views using SQL Server.
  • Monitored system performance; troubleshot complex technical issues involving networks, hardware, software, databases and other technologies used within the organization's computing environment.
  • Provided technical assistance to users in resolving application issues.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Science - Philosophy

Massachusetts Institute of Technology
Cambridge, MA
06-1988

Skills

  • Legal document authoring systems
  • Document management systems
  • Disaster recovery planning
  • Project management
  • Programming and design skills
  • Web content management
  • Business data analysis
  • Database server management
  • Structured query language (SQL)
  • Capacity and scalability planning
  • Optimizing and performance tuning
  • Testing
  • Excellent problem-solving skills
  • Customer needs assessment
  • Content management systems
  • Help desk experience
  • Local and remote systems support
  • Information security

Websites

References

References available upon request.

Languages

English
Native language

Timeline

Paraeducator, Special Education

USD 383
12.2020 - Current

Consultant

LGU Solutions LLC
03.2008 - Current

Senior Applications Specialist

Cleary, Gottlieb, Steen & Hamilton
01.1999 - 03.2008

Internal Support Consultant for Europe

Cleary, Gottlieb, Steen & Hamilton
03.1997 - 09.1997

Desktop Systems Analyst

Nabisco
09.1996 - 03.1997

Applications Analyst

Cleary, Gottlieb, Steen & Hamilton
09.1990 - 09.1996

Bachelor of Science - Philosophy

Massachusetts Institute of Technology

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