Laurie Jesolosky
Bloomfield,NJ
Summary
At M&R Capital Management, Inc., I spearheaded operational enhancements and strategic planning, achieving significant process improvements and fostering robust customer relations. My expertise in operations management and customer service, coupled with a talent for mentoring teams, drove organizational growth and operational efficiency. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Operations
M&R Capital Management, Inc.
04.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational processes.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Operations Manager
M&R Capital Management, Inc.
04.2017 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed strong relationships with vendors, such as Pershing & Schwab
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Administrative Assistant Associate
M&R Capital Management, Inc.
04.1999 - 04.2017
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Increased office efficiency by managing schedules, organizing meetings, and maintaining accurate record-keeping systems.
- Created visually appealing presentations using various software programs to effectively convey important information during meetings or events.
- Handled high volume phone calls professionally, directing inquiries to appropriate parties or taking detailed messages as necessary.
- Contributed to successful project completion by assisting team members with research assignments or other support tasks as needed.
- Prepared comprehensive reports on office activities or projects upon request, providing valuable insights and recommendations for improvement.
- Improved document organization with well-maintained filing systems that allowed for easy access to information when needed.
- Streamlined administrative processes for enhanced productivity and improved workflow within the department.
- Collaborated cross-functionally with other departments to ensure efficient flow of information between teams.
- Enhanced communication between team members with regular updates, status reports, and meeting coordination.
- Managed office supply inventory by monitoring usage patterns and placing orders before stock ran out, avoiding last-minute shortages.
- Organized travel arrangements for executives, ensuring seamless itineraries and timely arrivals at destinations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06.1986
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Operations Management
- Customer Service Management
- Customer Service
- Customer Relations
- Hiring and Onboarding
- Proficient in [Software]
- Scheduling
- Client Account Management
Certification
- SIE 2023, [Company Name] - [Timeframe]
Timeline
Director of Operations
M&R Capital Management, Inc.
04.2022 - Current
Operations Manager
M&R Capital Management, Inc.
04.2017 - 04.2022
Administrative Assistant Associate
M&R Capital Management, Inc.
04.1999 - 04.2017
High School Diploma -
Bayonne High School