Laurie Johnson 845-222-9414
Retail manager
Port Saint Lucie,FL
Summary
Experienced Store Manager specializing in retail management. Polished professional with a strong focus on training employees in customer service etiquette and sales techniques. Experienced in overseeing all aspects of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
24
24
years of professional experience
Work History
General Manager
Petco
West Palm Beach , Fl
10.2024 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Team Leadership: Train, develop, and motivate the store team to create a high-performing environment focused on sales, guest service, and animal care.
- Operational Excellence: Manage daily operations, including labor scheduling, inventory control, merchandise display, and maintaining the store's appearance according to Petco standards.
- Financial Performance: Drive sales growth, achieve financial and operational goals, and develop strategies to improve business performance.
- Animal Welfare: Ensure the proper health, handling, appearance, and welfare of all animals in the store, and help find good homes for them.
- Customer Engagement: Provide excellent customer service, market the store and its products, and foster community involvement.
Store Manager
HomeGoods/HomeSense
09.2006 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front End Manager
Target
01.2002 - 01.2006
- Staffed and trained the front end, responsible for merchandise presentation and marketing, supervised front end banking and operational procedures, trained new associates on Point of Sales process, managed staff schedules for peak hours, and enhanced customer satisfaction through efficient store operations.
Education
No Degree - Business Administration
06.1992
Skills
- Project Management
- Operations Management
- Supply Ordering
- Revenue Generation
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Training and mentoring
Team leadership and coaching
Store Merchandising
Employee Training
Store displays
Staff Management
Loss Prevention Procedures
Timeline
General Manager - Petco
10.2024 - Current
Store Manager - HomeGoods/HomeSense
09.2006 - 09.2024
Front End Manager - Target
01.2002 - 01.2006
SUNY Orange - No Degree, Business Administration