Laurie Jordan
Philadelphia,PA
Summary
Highly motivated Team Leader with expert planning and organizational skills. Uses an analytical problem solving approach with talents for team building, leading, and motivating. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Behavior Health Specialist
Philadelphia Family Court
03.2016 - 02.2023
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Used JCMS, CPCMS, Microsoft, and NCIC to document client information, progress notes, and treatment plans.
- Created progress reports, assessments and charting within required timeframes.
- Identified appropriate treatment resources and recommended clients for these services.
- Managed clients with substance dependence and co-occurring Axis I and Axis II disorders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Experience Team Lead
Victoria Secret
09.2011 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Probation Officer
City Of Philadelphia
01.2000 - 08.2011
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Adhered to legal requirements by performing office, home and employment visits.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Completed reports on behalf of court and associated legal entities.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
Education
Bachelor of Science - Applied Psychology
Kutztown University of Pennsylvania
Kutztown, PA12.1999
Skills
- Operations Management
- Strategic Planning
- Policy Implementation
- Expense Tracking
- Staff Development
- Business Administration
Timeline
Behavior Health Specialist
Philadelphia Family Court
03.2016 - 02.2023
Customer Experience Team Lead
Victoria Secret
09.2011 - 03.2016
Probation Officer
City Of Philadelphia
01.2000 - 08.2011
Bachelor of Science - Applied Psychology
Kutztown University of Pennsylvania
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